I'm in charge of a LAN with around 100 users connected to the Internet using a Fiber connection.
This is a call center and the users connect to cloud based applications like Five9, Salesforce, etc.
Particularly Five9 is an application that uses VoIP.
Every once in a while the all the users get disconnected by no apparent reason, this is that I have ruled out the obvious like: Internet connection is up, and Five9 shows as up at least as far as their systems can tell me.
These disconnections happen rarely maybe once every 2 months, and they last 1 minute or so and all the systems come back up again. Just like if there was an Internet disconnection, but there was no Internet disconnection.
What I need to do
I need to run a Network Analysis in my LAN so that I can have a picture of my traffic when everything is working fine (baseline).
And my objective is that when this kind of event happens again I will be able to compare my baseline against the picture of the traffic when the event happened, and hopefully find the culprit.
I have never done anything like this before, and I did a little searching and I found this tool.
Has any of you use this tool before so that you can give me feedback, is it good, bad?
Can you give me links to sites where somebody has done anything like what I need to do here using this tool?
Is this the correct path to find the solution to my issue?
I have created cases with Five9 help support, but honestly they are going nowhere.
Thanking you in advance.