Updated to Windows 10 and now I cant login

I updated friends laptop to Windows 10.  I had password before and now it says it is wrong for Microsoft account and that I can change it.  Her login is *************##@outlook.com.  Looks like she may of had a local account.  Cant be sure so suggestions how to get in or go back to Windows 7 if I cant login.  User not overly computer literate so answers are vague
tcandsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Windows 10 wants to (almost) force an email address to log in the to the user.  According to your post, it is an email (Microsoft Account or equivalent log in) and so you must at least log in to change it to a local account (I am using Windows 10 and did the change to a local account).

So your friend must know their Outlook.com ID and password and use that to log in.

If that does not work, see if she can reset the Outlook.com password via Microsoft Support and then log in after changing the password.

You have to start with the email account and password at this point. Is she perhaps using a different email account.

You also cannot revert to Windows 7 without logging in.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
zalazarCommented:
Did you already try to verify the e-mail address/password on https://www.live.com
0
McKnifeCommented:
IN win7, one could not logon with a microsoft account, so after upgrading to ten, there would not have been a microsoft account from the start but still the same local account like before and the same password. She will have to see if a local logon is still possible or if she has (for whatever reason) managed to convert her local account to a microsoft account.

But still there is the local administrator account that you can activate using this disk and walkthrough
Having activated it (blank password, option 4, needs to be done, just in case someone had set a password, too), you can logon and snoop around to see what problem keeps her original account from logging in. Simply look into user management.
0
JohnBusiness Consultant (Owner)Commented:
@tcands  - Thanks and I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.