Curing Windows 10 Insomnia

Greetings,
I am running Windows 7 64bit on a Falcon Computer ( 64 bit, 16Gdram

A problem has developed in my computer where it now has Insomnia.
It is always awake and never goes to sleep. The Screen saver no longer
activates.    I have read that if there are remaining processes requesting
servicing that sleep mode is postponed.

Running "powercfg -requests" as administrator yields;

     DISPLAY:
     None.

     SYSTEM:
     [DRIVER] WsAudio_DeviceS(1) (ROOT\MEDIA\0001)
     An audio stream is currently in use.
     [DRIVER] Realtek High Definition Audio (HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10438418
         &REV_1000\4&38a04c3f&0&0001)
     An audio stream is currently in use.

     AWAYMODE:
     None.

     EXECUTION:
     None.

     PERFBOOST:
     None.

There is no audio coming from the computer and I have no clue as to what audio stream is being referenced.

I understand that WsAudio_DeviceS(1).sys is tied in with Wondershare program(s).
Searching for for this driver, it is found in two locations;
   drivers (C:\Windows\System32)          
   virtualaudio.inf_amd64-8ace1475839aa32a(C:\Windows\System 32\DriverStore\FileRepository)

Device Manager states that the current Realtek drivers are the most current.

Any thoughts on curing my puters Insomnia?

Thanks
SpudstahAsked:
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JohnBusiness Consultant (Owner)Commented:
My Windows 10 machine works fine.

1. Make sure you have the most current BIOS and Chipset drivers.
2. Update Video, Audio, Network and Power Management drivers and any other drivers there are to update.
3. Make sure the default (current) Windows Power Plan has advanced settings set to suspend the machine and turn off the monitor. I do not use Hibernate - just Suspend.
4. After 3, turn the machine OFF (Power OFF), start up and test.
5. If no:  Run SFC /SCANNOW from an admin command prompt, restart and test.
6. If no: Run DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes)  from an admin prompt.

Please let us know.
JustInCaseCommented:
Device Manager states that the current Realtek drivers are the most current.
Don't trust Device manager, there is no better driver as much as device manager can see. :)
Download Realtek latest drivers for HD audio.
JohnBusiness Consultant (Owner)Commented:
Also, if this is a recent behaviour change, check for viruses and malware as that is a likely cause for issue.

Scan with your own anti virus application and then scan with Malwarebytes in Safe Mode.
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SpudstahAuthor Commented:
Thanks for the replies.
Took a shot in the dark on the Realtek driver and that part has left
the powercfg -requests fussing dept. However powercfg is still
fussing about the Wondershare driver saying;
       SYSTEM:
          [DRIVER] WsAudio_DeviceS(1) (ROOT\MEDIA\0001)
          An audio stream is currently in use.
There is no discernable audio and I still have no clue as to what audio stream
it's referencing.

I'll continue processing the other suggestions tomorrow.
SpudstahAuthor Commented:
addendum:
   I have a screen saver that's supposed to kick in at 15 minutes and the monitor is
supposed to go to sleep after 30 min.
   The system remains awake and the screen saver even is not allowed to kick in.
SpudstahAuthor Commented:
John,

You requested  “Please let us know”. So I’ll bore you with the story and see if you’re as confused as I am………

[1. Most current BIOS & Chipset ]  Have yet to locate such.
[2. Update Video, Audio, Network and Power Management drivers and any other drivers there are to update.]  Well I managed Audio & Network.  Others covers a bit of territory.  Result was the loss of  network.  Reminds me of “Circling the Crapper”.  Managed to finally get them into the beast while it enjoyed the fight.
[3. Power Plan]  Is still set as I’ve had it for a long time.   [4. Retest]  Still an insomniac.
[5. SFC] “Windows Resource Protection found corrupt files but was unable to fix some of them.”
[6. DISM ]  After researching DISM ran the /CheckHealth option and it reported “No component store corruption detected.” Ran SFC and it’s still reporting corrupt files.
Ran Restorehealth; it reported correction of files and gave an ‘All is well’ message.  Ran SFC and it no longer fussed about corrupt files.  Network began working again but audio died. Insomnia just as before.

If you’ll recall powercfg /requests was fussing about;
        [DRIVER] WsAudio_DeviceS(1) (ROOT\MEDIA\0001)
             An audio stream is currently in use.
After disabling WsAudio devices 1 thru 5 in Device Manager was able to fight the audio into working again.  I now have audio, (intermittent?) network, and screen saver operational. However, with disabled drivers at the least, I’m still struggling with it.        

So that’s the update for now….
SpudstahAuthor Commented:
update to update:

Coming back to the puter after 4 hour nap  [ me not puter ]  I find the puter's still awake and we're back too;


       C:\WINDOWS\system32>powercfg -requests

       DISPLAY:
       None.

       SYSTEM:
       [DRIVER] WsAudio_DeviceS(1) (ROOT\MEDIA\0001)
       An audio stream is currently in use.
       [DRIVER] Realtek High Definition Audio              
       (HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS
       10438418&REV 1000\4&38a04c3f&O&0001)
       An audio stream is currently in use.

    (remember all WsAudio drivers are disabled)

BACK TO WHERE WE STARTED
JohnBusiness Consultant (Owner)Commented:
If you are sure your computer is certified to run Windows 10 and then since DISM did not correct the problems, then consider using Windows 10 Reset. You can choose to keep your data (files) but I would back up first.

Go to Settings. Update and Security, Recovery and work through Reset.
SpudstahAuthor Commented:
John,
  Thank you for your replies.  I'm wondering if we're barking up the wrong tree with DISM.  According to what I read, if powercfg has received requests, it will keep the puter awake until the requests have been responded too/cleared.

   powercfg keeps referring to a request from WsAudio_DeviceS(1) which is a sys file for the Program Wondershare [ a program for the capturing and file conversion ].  When using this software in the past I have seen where Wondershare does not release the last video file it worked with until you reboot.  This failure to cleanup after itself makes me wonder how the (dirty word) I can boot and immediately get a powercfg message, if queried,  that states that WsAudio_DeviceS(1) has an audio stream in use.....especially with all the WsAudio_Devices disabled in Device Manager?!?!?!
JohnBusiness Consultant (Owner)Commented:
DISM is just a repair tool. If your software or drivers do not work with Windows 10 then you may be out of luck.

Powercfg is just a command line to power configurations and these have not worked.
SpudstahAuthor Commented:
John,
     I have been continuing to try to diagnose the problem.  It appears that the problem - while linked to the original may be wider than I thought.

Original '"problem" was that the puter would not activate the screen saver nor put the monitor to sleep.  Now I find that the problem may be timer related.  What if the screen saver's clock was not timing. What if the power softwares timer was not timing.
Why do I ask this?  I have been using a password management system for a long time.  It is set up so that if there has been no activity for 15 minutes it locks down and you have to run through the password procedure to reopen it.  Well it's got insomnia too. It does not lock itself down......it's like it is no longer aware of the passage of time.  Note: the system clock is running fine.

You suggested "If your software or drivers do not work with Windows 10 then you may be out of luck."  I contacted the manufacturer and inquired about motherboard, chipset, driver compatibility with Win10.  They advised that they are compatible and that I should not be having these problems.
JohnBusiness Consultant (Owner)Commented:
Nothing you have tried has worked and DISM has not repaired the basic system, meaning something else is wrong.

At this point, you need to consider re-installing Windows 10. There are two ways to do this from the same Media Creation link.

http://www.microsoft.com/en-us/software-download/windows10

1. Select the option to keep applications and data. This is the easiest and should fix problems.
2. Select the option to keep nothing, which is basically a fresh install and then you need to install applications and recover data. Be sure to back up everything first.

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SpudstahAuthor Commented:
Well I'm throwing out some points just to close this question. I do not have a solution.  I appreciate John's efforts but I have not cleared up the problem.  Reinstalling Win10 (twice) "solved" the problem for less than an hour each time and then it was back.
Right now it's more important to try to repair what the re-installation process did.  It ever so kindly wiped out hidden "Key" files so a number of programs are requiring me to re-register them, etc.

To John in particular, Thanks for trying.
JohnBusiness Consultant (Owner)Commented:
@Spudstah - Thank you and I always try to help people
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