SQL Error

I have an issue with a customer connecting across the wan to a sql database can it be confirmed if this is a sql error or a communication error.

I have attached a screen shot of the connection error to the remote site.
Sql-connection-error.PNG
techno106Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Vitor MontalvãoMSSQL Senior EngineerCommented:
That usually means that the client lost connection to the server and can't reuse the current connection anymore.
Check if SQL Server were restarted in the meanwhile.
techno106Author Commented:
Would you say this could be an sql drop out rather than isp drop out.
Vitor MontalvãoMSSQL Senior EngineerCommented:
Yes. For example if an application is connected to a database and the SQL Server is restarted and the application still running, this is usually the error that the application will raise up.
You can confirm if is this the case or not but checking SQL Server logs.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SQL Server

From novice to tech pro — start learning today.