Cannot double click on Office documents from a 'Mapped Network Drive' to open them

Scenario:  Windows 7 PCs, Workgroup environment, MS Office Home & Business 2013

On a Windows 7 PC, if I go to 'Computer', I open a Mapped Network Drive, then within there I open a folder, I double click on any Office file to open it;
If it is an Excel file, Excel will open (after flashing the logo screen twice) to a blank workbook.
If it is a Word file, Word  will open (after flashing the logo screen twice) to a screen prompting me for the type of template to use

If I do the same, but I don't go to the mapped network drive, but I go to the folder location by going to 'Network' > Computer name > shared Folder, it works perfectly!  I also have no problem opening Office files from my C drive or Desktop.

This only happens when trying to open files from a 'Mapped Network Drive'
I can tell it is going to fail because the logo screen always flashes twice before it opens Word or Excel.

I have checked every possible solution, looking for something brilliant from someone on here!
I have repaired office,  I have uninstalled and reinstalled Office
I have updated Office and Windows
I have turned off antivirus software
I have unchecked 'Ignore other applications that use DDE'

Help greatly appreciated for this minor but very irritating issue!
jhillbosAsked:
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Lionel MMSmall Business IT ConsultantCommented:
How are you generating your mapped drives, though command prompt, script, windows explorer? Are the user name and PW you are using consistent across all systems in your work group? Try deleting/disconnecting the network drive and then recreating it and see if that resolves it.
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jhillbosAuthor Commented:
Drives are mapped through windows explorer
Yes, I am using the user name and password for the PC where the share resides.
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Lionel MMSmall Business IT ConsultantCommented:
Try deleting/disconnecting the network drive and then recreating it and see if that resolves it.  And try use net use from a command prompt and see if that resolves it for you. Keep in mind that network connections will auto disconnect if not used so what is the timing when these issues appear--after a long time of inactivity on the network drives -- when does it happen?
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jhillbosAuthor Commented:
The folder on Computer A was shared out as 'Shared Data'. Using the net use command on Computer B could not find the folder on Computer A.  So on Computer A I renamed and re-shared the folder as 'Shareddata' (no space between the words.  This allowed me to use the net use command, but did not solve the problem.

Also this works on 3 other computers in the network (all Windows 7 with Office 13) with no problems.  It is only the one computer.

I am beginning to think I have to rebuild the computer that is trying to access the share.
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Sudeep SharmaTechnical DesignerCommented:
We had the same issue on one of the system and we followed the steps below to resolve it.

Reboot the system.
Run repair on Office using Control Panel => Program and Features.
Reboot the system again.

Check again and let us know if the issue is not resolved.

Sudeep
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Lionel MMSmall Business IT ConsultantCommented:
Was it working at some point and then stopped working? If so try a system restore before you rebuild the system. Also check network and sharing center to make sure those settinsg are the same on all 4 computers
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LeeTutorretiredCommented:
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.
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jhillbosAuthor Commented:
Thanks for all your help people!
The answer (which I just decided to try) was to create a new Windows profile.
This immediately fixed my problem.
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Lionel MMSmall Business IT ConsultantCommented:
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jhillbosAuthor Commented:
Figured it out.  Profile for windows user was corrupt.  New profile fixed it.
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