jhillbos
asked on
Cannot double click on Office documents from a 'Mapped Network Drive' to open them
Scenario: Windows 7 PCs, Workgroup environment, MS Office Home & Business 2013
On a Windows 7 PC, if I go to 'Computer', I open a Mapped Network Drive, then within there I open a folder, I double click on any Office file to open it;
If it is an Excel file, Excel will open (after flashing the logo screen twice) to a blank workbook.
If it is a Word file, Word will open (after flashing the logo screen twice) to a screen prompting me for the type of template to use
If I do the same, but I don't go to the mapped network drive, but I go to the folder location by going to 'Network' > Computer name > shared Folder, it works perfectly! I also have no problem opening Office files from my C drive or Desktop.
This only happens when trying to open files from a 'Mapped Network Drive'
I can tell it is going to fail because the logo screen always flashes twice before it opens Word or Excel.
I have checked every possible solution, looking for something brilliant from someone on here!
I have repaired office, I have uninstalled and reinstalled Office
I have updated Office and Windows
I have turned off antivirus software
I have unchecked 'Ignore other applications that use DDE'
Help greatly appreciated for this minor but very irritating issue!
On a Windows 7 PC, if I go to 'Computer', I open a Mapped Network Drive, then within there I open a folder, I double click on any Office file to open it;
If it is an Excel file, Excel will open (after flashing the logo screen twice) to a blank workbook.
If it is a Word file, Word will open (after flashing the logo screen twice) to a screen prompting me for the type of template to use
If I do the same, but I don't go to the mapped network drive, but I go to the folder location by going to 'Network' > Computer name > shared Folder, it works perfectly! I also have no problem opening Office files from my C drive or Desktop.
This only happens when trying to open files from a 'Mapped Network Drive'
I can tell it is going to fail because the logo screen always flashes twice before it opens Word or Excel.
I have checked every possible solution, looking for something brilliant from someone on here!
I have repaired office, I have uninstalled and reinstalled Office
I have updated Office and Windows
I have turned off antivirus software
I have unchecked 'Ignore other applications that use DDE'
Help greatly appreciated for this minor but very irritating issue!
Lionel MM
How are you generating your mapped drives, though command prompt, script, windows explorer? Are the user name and PW you are using consistent across all systems in your work group? Try deleting/disconnecting the network drive and then recreating it and see if that resolves it.
ASKER
Drives are mapped through windows explorer
Yes, I am using the user name and password for the PC where the share resides.
Yes, I am using the user name and password for the PC where the share resides.
Try deleting/disconnecting the network drive and then recreating it and see if that resolves it. And try use net use from a command prompt and see if that resolves it for you. Keep in mind that network connections will auto disconnect if not used so what is the timing when these issues appear--after a long time of inactivity on the network drives -- when does it happen?
ASKER
The folder on Computer A was shared out as 'Shared Data'. Using the net use command on Computer B could not find the folder on Computer A. So on Computer A I renamed and re-shared the folder as 'Shareddata' (no space between the words. This allowed me to use the net use command, but did not solve the problem.
Also this works on 3 other computers in the network (all Windows 7 with Office 13) with no problems. It is only the one computer.
I am beginning to think I have to rebuild the computer that is trying to access the share.
Also this works on 3 other computers in the network (all Windows 7 with Office 13) with no problems. It is only the one computer.
I am beginning to think I have to rebuild the computer that is trying to access the share.
We had the same issue on one of the system and we followed the steps below to resolve it.
Reboot the system.
Run repair on Office using Control Panel => Program and Features.
Reboot the system again.
Check again and let us know if the issue is not resolved.
Sudeep
Reboot the system.
Run repair on Office using Control Panel => Program and Features.
Reboot the system again.
Check again and let us know if the issue is not resolved.
Sudeep
Was it working at some point and then stopped working? If so try a system restore before you rebuild the system. Also check network and sharing center to make sure those settinsg are the same on all 4 computers
I've requested that this question be deleted for the following reason:
Not enough information to confirm an answer.
Not enough information to confirm an answer.
ASKER CERTIFIED SOLUTION
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according to the questioner he found his own solution https://www.experts-exchange.com/questions/28806480/Cannot-double-click-on-Office-documents-from-a-'Mapped-Network-Drive'-to-open-them.html?anchorAnswerId=41355512#a41355512
ASKER
Figured it out. Profile for windows user was corrupt. New profile fixed it.