BSD Issue

This is on a Windows 7 machine less than a year old.  No new hardware or software has been added since the workstation was installed.  The error is:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff88004aa13e9, 0xfffff88004605e08, 0xfffff88004605660). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 110315-16614-01.

The 0x0000007e seems very generic.  Can anyone help me decipher the rest of this message and potentially determine the cause?  Or propose a solution?
Sven MogelgaardAsked:
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If a mini-dump was saved, please upload it here so it can be analyzed.
There is also a tool called Blue Screen Viewer which I have found amazingly helpful for these situations. You can download it from It will shows you the BSOD info and help you narrow down the culprit. Along with mini dumps, you could upload the information from that tool.
Qlemo"Batchelor", Developer and EE Topic AdvisorCommented:
Anything you tried already, like the Hotfix presented in ?
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Sven MogelgaardAuthor Commented:
The system is fully patched.  I did run CCleaner's registry repair and ran chkdsk.  But tye info in the dump was not helpful to me.  I'll try the tool Matt suggested.  In the mean time I'll see about grabbing the dump file and posting it here as soon as I can.
Change the settings so minidumps get created rather than full memory dumps like it is now. They take up too much space and hold no extra info that would be of any use. Then wait for at least 3 more crashes, zip the minidump files, and attach the zip file with your next comment.

Also check your drivers and update them if updates are available. Don't run tools like CCleaner, they are usually not necessary and often cause more damage, particularly if not properly used, than they fix.
Sven MogelgaardAuthor Commented:
Here's the dump file I got from the client's machine.  Any suggestions on how I can read it on my Win 10 system?  Visual Studio says opening older files is not supported.
Check the PC manufacturer's site for at least the chipset and video card driver. Install the chipset driver first if available, then reboot and after that install the video driver.

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your dmp refers to igdkmd64.sys  which is part of the video driver
so, try updating the driver, as Rindi suggests
if it does not work, you may have bad video hardware
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Windows 7

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