Cannot install office on system


I have a co worker who uninstalled MS Office from their computer.  She then attempts to install a different version of Office after rebooting and is given the error message that a 64 bit version cannot be installed on a 32 bit system.  She is running Windows 7 64 bit.  We have researched everything we have found on the net and have performed all of the lengthy procedures in an attempt to remove any and all remnants of the old Office installation, yet it is still not letting her install?  I see all kinds of similar posts on the net referencing this problem, but we cannot get past it.  Any suggestions?

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Greg BessoIT Solutions EngineerCommented:
DO you mean the error states that a 32-bit version of Office is already installed? Check add/remove programs (programs and features) and see if anything Office related is there such as Access, Visio, etc is there.
cheesebugahAuthor Commented:
I did not personally see the error message.  She tells me that the Office install crashes and tells her that her system is a 32 bit system, but it is not.
cheesebugahAuthor Commented:
She uninstalled Office 2007 and is now attempting to install Office 2010.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

Greg BessoIT Solutions EngineerCommented:
If possible, get a screenshot or at least confirm the specific error message. Also review the add/remove programs (programs and features) and review the list of installed software items. Many obscure items that are stand-alone installations like Access drivers for example can cause similar errors.
JohnBusiness Consultant (Owner)Commented:
I suggest she use Office 2010 32-bit. Office 64-bit continues to have many constraints and needs everything around it to be 64-bit. That may be why it is crashing. There is (normally) no downside to 32-bit Office.

Also check in My Computer, Properties to ensure the OS really is 64-bit.
Install the 32 bit version of Office. It is far more reliable than the 64 bit version and works better. There are only some very rare cases where you need a 64 bit version, mainly for huge excel sheets or in some cases for access.
Jackie ManIT ManagerCommented:
"She tells me that the Office install crashes and tells her that her system is a 32 bit system, but it is not." <- This statement is too vague... please ask for the exact wordings...

My wild guess is that Office 2007 has not yet been completely removed, have a look of the link below to download and install the fix.
if you want the 64 bit, you may need to remove the rest of the old Office with Revo :      

if it does not find it in the uninstall section - you may need to re-install it first

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cheesebugahAuthor Commented:
Worked like a charm.  Thank you.
tx for feedback
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.