Adding printers to a Mac which reside on a Windows PC
Hi
I have a Macbook Air running OS X yosemite 10.10.5 and its sat on a home network which has a Windows 7 PC which hosts 2 printers, a HP and a Kyrocea.
Ive gone into the mac and hit the apple symbol and then select system preferences and select printers and scanners. Click on Windows and then I see the PC which has the two printers on it. When I click the pc name, it prompts me for the username/password for the windows PC and I put them in. It takes about 5 minutes before it eventually times out and reports there is a problem with the username/password. Ive double checked the credentials and no they are correct, I even turned off the windows PC firewall to see if that makes any difference but alas its the same.
Any ideas?
SycamoreIT
I have a Macbook Air running OS X yosemite 10.10.5 and its sat on a home network which has a Windows 7 PC which hosts 2 printers, a HP and a Kyrocea.
Ive gone into the mac and hit the apple symbol and then select system preferences and select printers and scanners. Click on Windows and then I see the PC which has the two printers on it. When I click the pc name, it prompts me for the username/password for the windows PC and I put them in. It takes about 5 minutes before it eventually times out and reports there is a problem with the username/password. Ive double checked the credentials and no they are correct, I even turned off the windows PC firewall to see if that makes any difference but alas its the same.
Any ideas?
SycamoreIT
John
Put the printers on your network and then you can use MAC drivers for the MAC and Windows Drivers for Windows 7. That is how I hook up my own HP.
https://discussions.apple.com/thread/2306107?start=30
Open keychain access and delete all passwords/items linked to the problem printer.
Try send a print through again.
It should now give you a dialog box to enter a username and password.
Enter guest/guest.
Check remember in keychain.
Open keychain access and delete all passwords/items linked to the problem printer.
Try send a print through again.
It should now give you a dialog box to enter a username and password.
Enter guest/guest.
Check remember in keychain.
ASKER
@John Hurst, Im not onsite and work remotely so I cannot arrange to put the printers on the network.
@strung, ive never been able to install the printers, Ive never got passed trying to add them and connecting to the windows pc and I can confirm Ive tried the guest option.
Any other ideas?
@strung, ive never been able to install the printers, Ive never got passed trying to add them and connecting to the windows pc and I can confirm Ive tried the guest option.
Any other ideas?
Ask the people there to connect the printer to the network and then remotely add the drivers to each computer.
ASKER
Not an option John, they wouldnt know one end of a network cable from another there is also no capacity on the small network switch.
Has to be done via the Windows PC Im afriad.
Has to be done via the Windows PC Im afriad.
You should get some local help there - have them hire a local consultant to hook it up. Printer sharing died 15 years ago when I started consulting. I have never used it since because it creates more issues than it solves.
Can you try re-installing again and this time watch the console logs to see if any more detailed error messages are logged (or go back in the console logs to find the error messages for the last time you tried to install?
Copy any messages that appear useful and paste them back here.
Also is there any possibility that the printer requires kerberos authentication?
Copy any messages that appear useful and paste them back here.
Also is there any possibility that the printer requires kerberos authentication?
ASKER CERTIFIED SOLUTION
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ASKER
Spot on, thank you very much.