cannot download .xml file in IE for chrome browser

My computer is running Windows 7 OS.  I'm using IE 11 to access a website to download a .xml file.  There is no prompt for "open or save xxxx file".  As a result, file could not be downloaded.  Repeated this with Chrome and same result.
fxr1216Asked:
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sajayj2009Commented:
File will be automatically downloaded to pointed downloads folder in windows 7 browser settings.
Default is "downloads". Please check if file is there.
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Dave BaldwinFixer of ProblemsCommented:
Web browsers can open and display XML files.  If you want to download it, right click on the link and select 'Save As' or whatever that browser uses to Save a file instead of Open it.
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fxr1216Author Commented:
These are good solutions.  However, the XML file was not download to the downloads folder.  I did check on this.  I download other file extension types other than XML and it works.  The open and save prompt appeared which allow me to select options.  See attachment for the prompt.
open_save_prompt.pdf
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Dave BaldwinFixer of ProblemsCommented:
I can't read that, it's too small.  Next time, just post it as an image so it will show full size instead of as a PDF.
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fxr1216Author Commented:
The problem was resolved.  There is a firewall prevented this download.

Thanks
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fxr1216Author Commented:
New solution.
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