Wordpress Admin Access Denied

So I have domain with Godaddy with their latest Linux cPanel and I am using Wordpress 4.3.1 offered by Godaddy.

For more than 4 weeks everything was working just fine until last couple weeks.  Even prior to me enabling Clef in Wordpress, I was able to login using my credentials but now I just cannot login with "admin" username.  Using Clef (new tool to login using iPhone) works just fine but not using username (admin) and the password that I know should work.

Attempts:  Well, I have used phpAdmin from Godaddy account to change password for admin but it still fails to let me login with admin as username.   Using Clef I tried to create new user with admin privileges which still fails.  I have also gone into my Godaddy account and modified password for the domain in question for administrator but it still fails.  

At this point I cannot login using credentials, however I can only login using Clef.  I prefer to disable Clef login completely and use credentials but unless I am 100% confident that I can use credentials to login, I am afraid to disable Clef.

Please help
XL2015Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Julian HansenCommented:
What do GoDaddy say about this - as they are hosting it you might want to bounce it off them - maybe they changed something.
XL2015Author Commented:
They have very little saying.  They say that this is a third party app and they do not support 100%.  However they tried to assist but no solution.  They are puzzled too.
Julian HansenCommented:
They say that this is a third party app
So I have domain with Godaddy with their latest Linux cPanel and I am using Wordpress 4.3.1 offered by Godaddy.
Seems a bit of disconnect there - they offer the WP install but then distance themselves from it?

I am assuming you have read and followed the instructions listed here
http://support.getclef.com/article/54-i-m-locked-out-of-my-wordpress-site

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Bootstrap 4: Exploring New Features

Learn how to use and navigate the new features included in Bootstrap 4, the most popular HTML, CSS, and JavaScript framework for developing responsive, mobile-first websites.

XL2015Author Commented:
No I did not read the article.  But the article seems very helpful.  My only concern is if I disable Clef, then will WP truly let me login?  Out of the 3 numbered points mentioned in the article, #3 is not true for me because I can login using my phone.

Also I do see an option at the bottom to login using username and password.  So the article is somewhat promising but not 100% promising.

Not sure if I should actually disable Clef once I login using Clef into my Wordpress?
XL2015Author Commented:
Julian,

I did login with Clef into my Wordpress and disabled Clef as per your article instructions and I was successfully able to login using my credentials.  It worked.

Thanks a bunch
XL2015Author Commented:
Perfect Solution.  Worked effortlessly.  Thanks
Julian HansenCommented:
You are welcome.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
WordPress

From novice to tech pro — start learning today.