Laptop cannot wake up

I have a laptop HP Envy 14, I5, 2.53 GHz processor with 4 GB of RAM. Running Windows 10 upgrade. When the computer goes to sleep either by shutting the lid or just inactive, I open lid or move curser and the mouse pointer shows up with the circle moving to let me know it is attempting to wake up. Then it will stop for 10-15 seconds and start again. It never restarts. I can force shut down and do a cold boot only. I have run virus scans and a couple of the Norton Power Eraser, Malware bytes. None of them at same time. Only have Norton installed. I run the Malwarebytes from thumb drive.

Any suggestions??
rangersal1Asked:
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Najam UddinCommented:
When next time it sleeps, open lid and press power button softly, it will wake up

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Mustafa L. McLinnSystems Engineer/Systems AdministratorCommented:
What always seems to work is to unplug it and remove the battery. Change the sleep settings in windows, I would personally turn them off... as this could be a bug in windows 10.
rindiCommented:
Make sure your drivers are all uptodate. Also check the BIOS for newer versions.
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ryda1003Commented:
I had the same issue with my HP Envy 14 and decided to take it back to Windows 7.
Jason CrawfordTransport NinjaCommented:
Do you notice the laptop gets very hot if left "asleep" for a long time?  I ran into something similar with a Windows laptop once and the only way I could resolve it was by changing the behavior of shutting the lid to 'Do Nothing' instead of putting the laptop to sleep.  The downside is you have to press the power button to force sleep mode or select the option through Windows.  Like everyone else said, update all your drivers and run Windows update also.
McKnifeCommented:
The envy 14 has no drivers for windows 10 if you look at HP's website. That site states "Windows 10 drivers may be available through Windows Update" which leaves open if there are any (yet).
This problem might be related to drivers. You should check at the manufacturers' sites of
-your chipset
-your video driver
-your sound
-your network
-your dontknowwhatelse

if there are win10 drivers available and install those. If there are some available that are newer than those that you find in device management, but are for windows 8.1, it might be worth trying those.
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