Windows 10 Update KB 3105210 failed

I am working on someones Windows 10 desktop that was updated from 8. The KB3105210 update fails. After rebooting it says " We couldn't complete the updates, undoing changes"
I have removed the AVG antivirus, set it up to clean boot, reset the the windows update components but I get the same result. I am wondering if there are any other suggestions before I do a reset of Windows 10.
techhelptrainerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Seth SimmonsSr. Systems AdministratorCommented:
JohnBusiness Consultant (Owner)Commented:
Also look in Update History (Start, Settings, Update, Advanced) to see if any updates are pending. Run Update manually to see if you can force other updates to occur, restart and then see if KB 3105210 installs. It installed on my computer but after a prior update had caused a restart.
techhelptrainerAuthor Commented:
I did check for pending updates and there were none, I also downloaded the stand alone update and installed it but if failed as before.
IT Pros Agree: AI and Machine Learning Key

We’d all like to think our company’s data is well protected, but when you ask IT professionals they admit the data probably is not as safe as it could be.

Seth SimmonsSr. Systems AdministratorCommented:
what did it say?
there should be a log file in the temp folder (\users\<username>\appdata\local\temp)
JohnBusiness Consultant (Owner)Commented:
Before doing a Windows 10 Reset, try running DISM

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
techhelptrainerAuthor Commented:
When it rebooted after running the update it said it could not complete and was undoing changes. I am also having problems now with the computer freezing as it boots up. I have to turn it off and try again and it has the Dell logo and dots in a circle but they are not moving. I let it sit for awhile but nothing happens.

If I can get it to start up again I can try the DISM.
techhelptrainerAuthor Commented:
I ran the Dism and it said the component store was repairable but when I ran the restorehealth it got stuck at 40%, I left it over night and it never went further. I guess I need to go ahead with the reset.
McKnifeCommented:
Don't.

Reset is destructive, you will lose settings and applications that you installed.
Do an inplace upgrade instead. It repairs, too, but nothing is lost.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
techhelptrainerAuthor Commented:
I am not familiar with how to do an inplace upgrade with Windows 10, Can you send me some instructions or a link. Unfortunately I all ready started the reset but I would like to know for the future?
JohnBusiness Consultant (Owner)Commented:
Reset keeps data but makes you reinstall software. In my experience, most settings are retained (but not all).

If in-place upgrade works, then try it. Here is the media creation link if you need to force the upgrade.

http://www.microsoft.com/en-us/software-download/windows10
McKnifeCommented:
No settings are retained on a refresh. See instructions here: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html
JohnBusiness Consultant (Owner)Commented:
One thing to keep in mind when using the media creation link (both links above do the same thing) is that there is a question in the reinstallation: "Keep applications and data"  or "Keep nothing" . Be sure to use the setting to keep everything.

This approach works because (a) the reinstallation is designed to keep your applications and (b) licensing is now maintained in an area of the Microsoft licensing servers. New approach with Windows 10.
techhelptrainerAuthor Commented:
So the reset that I started before I saw your inplace comments is running, But I have an image I created before starting on this computer. After the reset I can do another image of the reset and then restore from the original image and try the inplace upgrade. It would be nice not to have to reinstall all the software. Would it be correct to assume that I won't run into the upgrade problem after all this?
McKnifeCommented:
Replay the Image, do the inplace upgrade. If the Problem re-occurs (not to be expected), you can do another refresh, anyway.
JohnBusiness Consultant (Owner)Commented:
Now that the Windows 10 licensing is completely stored at Microsoft for the machine you have, you should be able to reinstall Windows 10 whenever you need to (including replacing the hard drive).

If you have already started a Reset, then (a) you will likely solve your problem and (b) you will have to reinstall software.
techhelptrainerAuthor Commented:
The reset completed, I did updates and then the computer freezes with the dell logo, when I turn it off and on again it came up again and indicated the updates had installed, but when I restarted again it froze at the dell logo, after turning if off and trying again it came up. So I have found if I shut down the computer and turn it back on it is okay, but it is on and I do a restart it freezes at the dell logo the dots start to go around and then stop. Any ideas?

I am going to put another hard drive in and do a restore from the image I started with and try the inplace upgrade. The reset did save the user account, background etc. but I do have to reinstall software.
McKnifeCommented:
The user account and background are files. Program settings are lost - to be clear on that :)
If  reboot and [shutdown - turn] on are different, then it's because of kernel hibernation, a feature introduced in win8.1 that can have multiple side effects.
nobusCommented:
check if there is a bios update available
techhelptrainerAuthor Commented:
Thanks, I checked it does have the latest BIOS update, I tried restoring from my image to a test hard drive so I could try the inplace upgrade. I booted from a Windows 10 repair disk and loaded the image from an external drive, it ran for awhile and when it was almost done it said it failed with error 0x80070057 incorrect parameter. Any ideas what that is about? The external drive was a Seagates that was for Macs but I reformated it. The restore process recoginzed it.

Is there anyway to deal with the kernel hibernation problem?
McKnifeCommented:
There's no kernel hibernation problem. I mentioned it to explain the oddness that you see: different results of [shutdown - turn on again] and [restart].
So the 0x80070057 incorrect parameter came when restoring an image done by windows' own imaging?
techhelptrainerAuthor Commented:
Yes I used file history to create the image and the Windows 10 repair disk to restore it. I was restoring to a different hard drive the original was a hybrid drive and one I was restoring to was a sata.

on the restart problem I tried turning off fast start but that did not help. I need return the computer to the customer. So the restart failure is just something to live it. Shut down and then start works fine and sleep and awake works fine.
techhelptrainerAuthor Commented:
I appreciate everyone's help, Unfortunately I started the reset before I saw the comment about the inplace upgrade which would have better better. The computer is back to customer.
JohnBusiness Consultant (Owner)Commented:
Thanks for the update and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.