Cisco Swtich Support

Just buy 4 new switches from vendor. I wonder whether Cisco provide any general technical support (say email) for some technical problem ?  Or, I need to pay for additional money for these kind of services ?

Tks
AXISHKAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

AlexBlinovCommented:
Usually you have t buy support contract with the hardware so you can have it replaced within 4 hours after failure. There is also warranty, depends on the device - up to 10 years.
Muhammad BurhanManager I.T.Commented:
please consider the link for configuration and troubleshooting related solutions.
https://supportforums.cisco.com/community/4841/online-chat-support
Sajid Shaik MSystem AdminCommented:
cisco will support on SMART net contract basis

if you purchase smartnet with those switches then you can go ahead with cisco for support ..

for mode details check the following link:


http://www.cisco.com/en/US/services/ps2827/ps2978/services_at_a_glance_smartnet.pdf

all the best
Luke SmithSenior Manager, Production EngineeringCommented:
They require a contract purchased for Smart-Net. However, I've used their community forums and sometimes can get advise if you don't want to purchase the contract.


https://supportforums.cisco.com/

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
AXISHKAuthor Commented:
Tks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Switches / Hubs

From novice to tech pro — start learning today.