Outlook 2013 don't receive emails
I have a severe problem with Outlook 2013 (I'm not the only one in the company but the most severe); this problem begins 3 weeks ago. When I open or click on F9, it says connected "send and received completed" but it doesn't synchronize with the servers, but I have installed and configure Thunderbird and it works perfectly (that discarts firewall, bad email server configuration, etc).
What can I do????
What can I do????
Emmanuel Adebayo
Can you telnet to your mail server on port 110 from your system?
Where are the emails hosted?
In house exchange or MS365 or some other ISP?
Make sure that Outlook is not in Offline mode.
Sudeep
In house exchange or MS365 or some other ISP?
Make sure that Outlook is not in Offline mode.
Sudeep
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ASKER
Emmanuel: I don't I have experience using Telnet, my email protocol is IMAP and the servers are: IMAP 143 and SMTP 2525
Sudeep: The emails are in an ISP host, not in an exchange server; where can I check the offline mode?
Brian: Others in the company have the same problem but only for a few hours, they received their emails instantly in their cell phones but sometimes (not always) it take hours to enter the emails to their Outlooks (only the people with Outlook 2013 has this problems, people with Outlook 2007 works perfectly) but finally they receive it, I have 2-3 weeks without receiving one single email through Outlook, while Thunderbird is working perfectly. By the other hand, I have contacted the ISP and they asked me to ping their server, use the web based mail interface, and everything is working fine (specially when users with Outlook 2007 doesn't have any complain at all).
Sudeep: The emails are in an ISP host, not in an exchange server; where can I check the offline mode?
Brian: Others in the company have the same problem but only for a few hours, they received their emails instantly in their cell phones but sometimes (not always) it take hours to enter the emails to their Outlooks (only the people with Outlook 2013 has this problems, people with Outlook 2007 works perfectly) but finally they receive it, I have 2-3 weeks without receiving one single email through Outlook, while Thunderbird is working perfectly. By the other hand, I have contacted the ISP and they asked me to ping their server, use the web based mail interface, and everything is working fine (specially when users with Outlook 2007 doesn't have any complain at all).
ASKER
Brian:
I've just deleted the .OST, reopen Outlook, and all the emails enter perfectly!! I'm happy now !!!
I've just deleted the .OST, reopen Outlook, and all the emails enter perfectly!! I'm happy now !!!