Outlook 2013 Attachment Issue

I have a user who, once he has a header and body on his email cannot attach a file. He can attach a file(s) prior to entering a header and body, but once he has done it he cannot attach a file. I have tested on another computer and it does not happen. What can be the issue?
yvepaIT ManagerAsked:
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Scott CSenior EngineerCommented:
When you say you've tested it on another computer, does that mean the user experiencing the issue logged onto another computer?  if so....

It's obviously something specific on his computer.

1.  Try starting Outlook in safe mode to see if any addons are causing the issue.
2.  Delete his Outlook profile and see if that was the issue.
3.  Try backing up his local data, delete his Windows profile and recreate and re-create Outlook profile.
4.  As a last resort you might have to wipe his workstation and re-image it.

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yvepaIT ManagerAuthor Commented:
It was the antivirus addon that was causing the problem. Thanks for the help!
Scott CSenior EngineerCommented:
You are most welcome.  Glad I could help.
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