redirecting to same webpage

whenever i browse internet it take me to same page. i tried all the browser  explorer, chrome, etc. what can i do to fix it
snhandleAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tom ChadaraviciusSenior DeveloperCommented:
If it's a website you own, then look at DNS/.htaccess, even the code.
It also may be your ISP. Comcast will let you view your billing page if you need to urgently deal with your bill.
That can be circumvented by choosing a different public DNS (like Google's 8.8.8.x).
0
snhandleAuthor Commented:
i do not own the page, also i do not have problem with billing, is there anyway to reconfigure internet through command promt may be,
0
Tom ChadaraviciusSenior DeveloperCommented:
The billing is only an example how your ISP can keep you on the same page.
You can use a different, publicly-accessible DNS instead of ISP's DNS.
I am inserting a screencap to show where it can be configured on Windows:
DNSConfig
0
Cloud Class® Course: SQL Server Core 2016

This course will introduce you to SQL Server Core 2016, as well as teach you about SSMS, data tools, installation, server configuration, using Management Studio, and writing and executing queries.

snhandleAuthor Commented:
for prefer dns server i put 8 8 8 8
and for alternate i put 8 8 4 4 but still it takes me to the same page when i browse internet
0
Tom ChadaraviciusSenior DeveloperCommented:
Thank you. We have narrowed the issue.
Mind telling
1. What is the URL of the page you try to reach?
2. What is the URL of the page you get redirected to?
Thank you,
Tom
0
snhandleAuthor Commented:
i try to go to https:// support.norton.com or any other page and it redirect me to https:// home.clear.com/clearsplash.html
0
snhandleAuthor Commented:
my internet provider is at&t
0
Tom ChadaraviciusSenior DeveloperCommented:
Thank you. The "CLEAR.COM" says it means to redirect you there, and explains in detail why and how:
https://  home.clear.com/public/documents/CLEAR_VCP_Guide.pdf
Quote:
Attempt to browse to non‐CLEAR websites.  
a. If you are able to browse to other sites, you have cleared the re‐direct
b. If you are unable to browse to other sites: We sincerely apologize for any inconvenience this
may cause you. Feel free to call our Customer Care team at 888.888.3113 during our hours
of operations for assistance with getting reconnected.
End quote
If you are using CLEAR modem, the modem has control of the DNS.
I suggest:
1.Follow the steps outlined in the document (eg, clear cache/cookies)
2.Run a good AV scan
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
McKnifeCommented:
This is your access points web server. It means, your access point is not connected to the internet and thus cannot deliver anything else but his own page.
0
Tom ChadaraviciusSenior DeveloperCommented:
If the access point is not connected to the internet, it will give "You are not connected to network" or a similar message in the browser (I just have tried, I have unplugged CAT5 to really go off).
The "clear.com" URL is an internet URL with content outside PC/modem.
0
snhandleAuthor Commented:
i do not have clear modem,
0
snhandleAuthor Commented:
does reconfiguration of internet help?
0
snhandleAuthor Commented:
my smart phone is connected to the same internet and is working fine
0
Tom ChadaraviciusSenior DeveloperCommented:
1."smartphone working fine" - it does not have the cache/cookies which keep your PC (eg, laptop) "stuck" on  https:// home.clear.com/clearsplash.html
2. "smatphone working fine" - your internet connection is on, online (good)
"Reconfiguration of internet" - not necessarily.
I rather see how cache.com has installed an almost malicious cookie you need to get rid off. If all your browsers are set to synchronize, then all have shared that cookie.
3. Have you already tried to clear browser cache/cookies? Please do.
4. Have you ran an anti-virus scan?
5. If you know the "how-to", look at Chrome developer pane; looking at xhr (headers), you can see the sequence of redirects.
Thank you,
Tom
0
McKnifeCommented:
And the device shown on https://home.clear.com/clearsplash.html is not yours? Let me upload what I get on that page:
ScreenshotTogether with a link to a PDF, which is titled: "Why am I receiving this page?" - let's see:
From time to time, we may notify you of important messages or account issues which can include having
you agree to the terms of service, making you aware of a billing situation, or assisting you with making a
payment that is due by re‐directing you to a CLEAR website.   
Once you have seen the message and completed the instructions presented, you should be
automatically re‐directed back to browsing websites and using the internet as you normally do. 
 
1
Tom ChadaraviciusSenior DeveloperCommented:
McKnife, yours was a good comment, thank you, Danke. I am trying to tell the same, follow the steps in the URL, https://  home.clear.com/public/documents/CLEAR_VCP_Guide.pdf.
0
David Johnson, CD, MVPOwnerCommented:
If you have a notebook which uses an Intel WiMax adapter (Several Toshiba models, specifically), it will direct you to home.clear.com to sign up for Clear WiMax service if you attempt to use the WiMax portion of the device. If you're connected to a wireless access point, it may be hooked up to a WiMax modem exhibiting the same behaviour (Service inactive).http://bit.ly/1HiDJpR
0
snhandleAuthor Commented:
i checked my computer and it doesn't  have wimax adapter and also my modem is not wimax either. i deleted cookies, browser history but still i am getting the clear website. also i tried to restore my computer to previous time but no luck.
0
snhandleAuthor Commented:
i ran norton anti virus also but did not work
0
Tom ChadaraviciusSenior DeveloperCommented:
One of possibilities, run a "System Restore" for as long ago as you comfortably can. "Comfortably" means before the "clear" problem came up.
0
snhandleAuthor Commented:
i did that too
0
snhandleAuthor Commented:
but still no luck
0
Tom ChadaraviciusSenior DeveloperCommented:
Did you try running ipconfig /all from command prompt? What does that output?
0
snhandleAuthor Commented:
i did use it and now i am not getting the clear web page. thanks
but will it be sustainable?
0
Tom ChadaraviciusSenior DeveloperCommented:
I am glad it has worked. "ipconfig /all" could not fix, it could only facilitate diagnosing.
The only way to give you a guarantee would be allowing an expert to access your computer. One of preventive things to do would be ensuring your DNS is not compromised.
Thank you,
Tom
0
snhandleAuthor Commented:
unfortunately  i am getting the clear website again. for some reason when i ran ipconfig/all and then i browse so it went through but now i am getting it again
0
snhandleAuthor Commented:
when I ran the ipconfig/All, I get the attach output.
20151107_182051.jpg
0
David Johnson, CD, MVPOwnerCommented:
best suggestion I can give you is to contact clear and find out what they want to tell you
0
jhyieslaCommented:
You may want to look at your hosts file.  This file is located in c:\windows\system32\drivers\etc. It's named hosts with no extension. You should open it in notepad and look at the file all the way to the bottom to make sure that some infection hasn't written something in there that will make all your attempts to access web sites go to a particular place. And may sure you go all the way to the bottom. Some infections will pad the file with a ton of blank lines before writing the actual redirect.
0
snhandleAuthor Commented:
i did that but i can not find anything that shows that
0
snhandleAuthor Commented:
i completely reinstall my computer and it still redirect me to the same clear website
0
snhandleAuthor Commented:
i mean reinstall to factory setting and it still take me clear website
0
David Johnson, CD, MVPOwnerCommented:
have you tried contacting your ISP?
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Internet Protocols

From novice to tech pro — start learning today.