need to save documents to standard tiff files

> pdfcreator

There are many programs that go by the name PDFCreator or PDF Creator. Which one are you talking about?

> what is a key tiff

I'm not aware of a universal definition of a "key TIFF" file. The "key" may simply be a tag that is stored in a proprietary header.

> print save option

What program is she doing a "print save" from?

In essence, are you looking for a print driver that can "print" (save) to a standard TIFF file? Regards, Joe

bbimis--

"when she opens up the tiff in another program it sees it as a key tiff"

What is the other program?

Is there a reason for saving a document as .tiff?

imagenow and it has to be saved as a tiff so it can be annotated

bbimis--
Ideas for opening a .tiff file.
http://pcsupport.about.com/od/fileextensions/f/tiff-file.htm

But try saving the file as .pdf and opening with Acrobat Reader or something similar.

Joe Winograd beat me by less than two minutes while I was typing.

I haven't heard back from you on which PDFCreator you mean, but I'll guess that it's this one from pdfforge:
http://download.pdfforge.org/download/pdfcreator

If so, I just tested its print/save function to a TIFF file. The file it created is attached and it loaded fine into everything I tried it with, which was IrfanView, MS Paint, MS Picture Manager, and paint.net (nothing about a "key TIFF" came up). Perhaps you're talking about a different PDFCreator or maybe you're running an old version of the pdfforge product. The one I tested that worked fine is the latest stable release — 2.2.1, 2-Oct-2015 — available at the link above. Regards, Joe
pdfforge-PDFCreator-test.tif

i think it has more do with our document imaging software which is Preceptive Software Imagenow. Thanks for your help but I will look for another solution on this.
Not sure how to reward points since not really a solution so can a Mod take care of this. Thanks!

Yes, it could certainly be a problem with ImageNow. I worked in the high-end document management/imaging arena for 20 years and competed with them occasionally — I never had a high regard for their software, but then, I was a competitor. :)

Mods are not going to take care of this, unless you neglect closing it, which is not a good idea. Askers should close their own questions. There are some good suggestions in here from jcimarron and me, which could be valuable to other EE members with a similar, if not identical, issue, so it would be nice to have this one in the PAQ. I recommend picking the posts you like the best and assigning the points accordingly. Regards, Joe

bbimis--
Nice of you to think about awarding points even though the issue is not solved.
Here is a guide on closing a thread.
http://support.experts-exchange.com/customer/portal/articles/608621