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gromackFlag for United States of America

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Cisco Quick VPN problems...

I've got a remote user, windows 10 (groan!), connecting to a cisco RV110 gateway, that all of a sudden stopped working.
Firmware on router is current & made sure the .pem file was in users QuickVPN Client folder on their computer.
When connecting, I get the Activating Policy window, the Verifying Network window, then 'The remote gateway is not responding. Do you want to wait?' & never any further, but at the same time, the router's VPN staus shows as connected?!?
This was working fine, for the last year & a half, up until a day or two ago.
USer's firewall is set to allow program through, as well, although this never was a problem in the past!
I'm using comcast business on router end & ATT dsl on users end.
Any suggestions?
Thanks!
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Akinsd
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My first thought would have been windows 10, but they did the update a couple of weeks ago. If I still can, I'm going to try to roll that back. I can't believe Microsoft's stupidity in how they rolled that one out, as I've had a handful of people I know do the upgrade only to find out their computer wasn't compatible with it!
I was wondering if a security update on Windows 10 caused the break.
You mentioned that the VPN worked even after Windows 10 upgrade, so I won't think the problem is exactly Windows 10.
Try uninstalling the client first and re-install it or do a system restore (You will need to re-install the client even after a restore as the tokens change)
Consider keeping your Windows 10 especially since it's free till mid 2016
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ASKER

Rolling back to Win 7 did the trick. As it turned out, the user wasn't crazy about WIn10 & was glad to have her old computer back!