GMartin
asked on
how can I locate the software and utilities for an HP Deskjet 2543 printer?
Hello and Good Afternoon Everyone,
I am wondering how I can locate my software for an HP Deskjet 2543 printer. The reason I ask is because I recently installed a new black cartridge and wish to use the utilities to align it and occasionally determine the ink levels for both the black cartridge and color cartridge. Just in case it is needed, the operating system on this laptop is Windows 10.
Thank you
George
I am wondering how I can locate my software for an HP Deskjet 2543 printer. The reason I ask is because I recently installed a new black cartridge and wish to use the utilities to align it and occasionally determine the ink levels for both the black cartridge and color cartridge. Just in case it is needed, the operating system on this laptop is Windows 10.
Thank you
George
SOLUTION
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ASKER CERTIFIED SOLUTION
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SOLUTION
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ASKER
Hi
Thank you so much : - ) I now have the HP software and utilities within my Apps list. At this point, I wish to take the HP Deskjet 2540 series icon which contains all of the maintenance utilities and put it onto my Windows 10 desktop for easier access and use. Whenever I right click on it, I do not see an option of Copy to Desktop. Can you possibly help me with that part?
George
Thank you so much : - ) I now have the HP software and utilities within my Apps list. At this point, I wish to take the HP Deskjet 2540 series icon which contains all of the maintenance utilities and put it onto my Windows 10 desktop for easier access and use. Whenever I right click on it, I do not see an option of Copy to Desktop. Can you possibly help me with that part?
George
SOLUTION
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ASKER
Hello and Good Morning Everyone,
Using the well laid out suggestions and steps given, I am happy to say this concern is now resolved. Many thanks once again for taking the time to see me through this.
George
Using the well laid out suggestions and steps given, I am happy to say this concern is now resolved. Many thanks once again for taking the time to see me through this.
George
Hi George,
You're very welcome — that is terrific news! Have a great week. Regards, Joe
You're very welcome — that is terrific news! Have a great week. Regards, Joe
ASKER
When I click on Start, click on All Apps, and scroll down, I only see HP Help and Support. When I open it, I only see HP Support Assistant. I do remember installing the software for it some time back, but, I can not remember the exact date. Upon reviewing the installed programs within Control Panel, I do however see HP Deskjet 2540 series Basic Device Software, HP Deskjet 2540 series Help, and several other installed HP programs. The most recent installed date I see is 5/3/15. If the names of the other HP programs listed are needed, they will be furnished upon request.
At this point, should I simply uninstall all references of HP within Control Panel and use the link of http://support.hp.com/us-en/drivers/selfservice/HP-Deskjet-2540-All-in-One-Printer-series/5295960/model/5385257#Z7_3054ICK0KGTE30AQO5O3KA30R1 and start over?
Thanks
George