Excel based IT ticketing system?

I am looking for an Excel based IT support ticketing system, which generates Ticket numbers and yet allows you to keep a record of issues and solutions for each Ticket.
If a an hta which saves to a database exists then this would work as well, or any script based system.
100questionsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Mark GalvinManaging Director / Principal ConsultantCommented:
Hi

Have you had a look at Access? There are number of online templates for this kind of system. It all depends on how much automation you need/want.

If you use Sharepoint Online there are few templates out there for that too.

Thanks
Mark
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
ew, sorry but just no :).
Danny ChildIT ManagerCommented:
I've never seen this done, and I suspect that there's several good reasons.  I know this isn't going to be the answer you want, but here's why.  
Any competent helpdesk system needs to be multi-user, capable of accepting varied and large file attachments, and ultimately will function as a searchable database.  You'll probably want it to send mail, have a FAQ, perform Asset Management, delegate tasks, etc...
Unfortunately, none of these are Excel's strengths (although it has plenty of others!)

It sounds like cost is a big driver in getting to what you want, in that you're after a home-brewed solution.
In that case, I'd suggest SpiceWorks, which is a free Helpdesk package (certainly at it's entry-level option), and can do much more for you besides.
http://www.spiceworks.com/free-help-desk-software/

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
100questionsAuthor Commented:
Thanks. Perhaps it doesn't exist, and since no one has provided a solution with an Excel based system, I will presume there is none that would be a comprehensive system.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.