Changing Shoretel IP655 logo


I have reset and cleared all settings on my IP655.  The custom log we were using has now been overwritten by the default one.  
Firstly im confused why this has happened as the logo should assign to the phone again surely?  

Having looked at the logos in c:\inetpub\ftproot\ and c:\inetpub\ftproot\wallpaper\640x480c\ the custom logo inst there, so i have uploaded the custom one but still not applying.

Running 13.3

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