user in exch 2013 for some reason is showing no database now

I have a user who cant get into their email today and when I try to look at their account in the ecp, it gives me errors saying it is corrupted and in a inconsistent state. It looks like there is no dbs associated with the account for some reason..
How can I fix this?
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Will SzymkowskiSenior Solution ArchitectCommented:
What version of Exchange are you running? Can you export the mailbox to PST, create a new mailbox and re-import the contents back into the new Exchange Mailbox?

Or can you try and move the mailbox to another database and see if it can be opened then? If all else fails you might need to restore the mailbox from a backup.

You can also use Exchange Recovery by Kernel Data Recovery. This will allow you to connect to your EDB file offline and you can then export the single mailbox to PST and then import it back into your Exchange environment.

Kernel Data Recovery for Exchange Server


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vmichAuthor Commented:
well the issue is that there is no dbs showing for the account and when I try to move the dbs, it fails....
vmichAuthor Commented:
Ok I found out what happened but not sure how to fix it...
The users account when it was setup was put into a test database instead of the prod dbs. The test dbs was deleted not knowing that this new users account was there by mistake. Now I have the users info on a veeam backup but not sure hiw I can restore it to the production dbs since it did not belong there from the start??
Any help would be great to get this users email restored...
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Will SzymkowskiSenior Solution ArchitectCommented:
As i have stated use Kernel Data Recovery for Exchange server to mount the EDB file and from there you will be able to export the mailbox to PST and re-import it back into a mailbox on the production database.

vmichAuthor Commented:
is there a way I can assign a database via the shell to the user to the correct dbs and then import her pst file??
Because right now the dbs properties for the user shows no dbs because the test dbs that she was put in was deleted..
vmichAuthor Commented:
Ok I had to delete and recreate the users account and then imported their pst file and now all is good.
vmichAuthor Commented:
recreate user and import pst file..
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