0365, exchange

a user while configuring outlook cannot found automatically the settings to new connection in Office365 server.

what should I check
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPOwnerCommented:
use the https://testconnectivity.microsoft.com/ to diagnose the problem.. report back any errors.
Is the computer or user account in Active Directory only allowing certain users to logon to it.  (Logon Restrictions).  I have seen where if you do have logon restrictions set and you don't have your ADFS servers listed as allowed to logon to office will fail to locate and authenticate.
pramod1Author Commented:
where to check  logon restriction.
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Mohammed HamadaSenior IT ConsultantCommented:
You have to check your public DNS configuration. Is autodiscover pointing to autodiscover.outlook.com using CName record.

You'll need to also have MSOID Cname record pointing to clientconfig.microsoftonline-p.net.

You can check all the needed DNS records On O365 portal's Domain tab.

Send me your public domain name in private message and I'll check.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pramod1Author Commented:
I am attaching the image the person who is having issue

can it be  a UPN mismatch, if so what needs to be checked
pramod1Author Commented:
this user felipejesus@clearchannel.com.br is not getting autodiscover

what should I check
pramod1Author Commented:
user name is felipejesus@clearchannel.com.br
Mohammed HamadaSenior IT ConsultantCommented:
Is this Exchange on-premises or Office 365? If it's on-premises then yes you might want to check if the UPN matches the Proxy address. Usually it should be problem because when Autodiscover lookup starts and finds that you have a mismatch between Proxy address and the UPN then it'll prompt again for you to enter the UPN in a different box .

If however this is Office 365 only (Not Hybrid) then you need to direct autodiscover to autodiscover.outlook.com instead of autodiscover.clearchannel.com.br

If it's on-premises and you didn't have a UPN issue then I would suggest that you check your Outlook anywhere configuration, Firewall and Certificate.
pramod1Author Commented:
user is on o365
Check Active Directory Users and Groups and go to the user account -- right click and say properties -- go to the account tab --  and click on "log on to" make sure all computers is selected.  

Also does web access work?  What else have you tried?  Is it just 1 user and no one else?
pramod1Author Commented:
his machine is fine only , all users are having  the problem is in remote server, to remote users
Mohammed HamadaSenior IT ConsultantCommented:
Checking this domain's MX record it doesn't seem it's pointing to Office 365. Are you 100% certain that this domain's mail system is hosted on Office 365?

The MX is pointing to this company "mxa-001b1801.gslb.pphosted.com"

If you're certain that it's hosted in Office 365 then you need to change your public domain's Autodiscover Cname record to point to autodiscover.outlook.com the issue should be resolved automatically .

Also you need to create the other Exchange online DNS records like msoid.clearchannel.com.br

And finally correct your MX records if you are not receiving Emails.
pramod1Author Commented:
where do you check clearchannel.com. br mx ?
pramod1Author Commented:
mxa-001b1801.gslb.pphosted.com this is our mx server
pramod1Author Commented:
he cannot configure his outlook on remote server
pramod1Author Commented:
his outlook connectivity works fine from his machine

but cannot configure outlook on remote server
David Johnson, CD, MVPOwnerCommented:
pphosted.com is NOT office 365
David Johnson, CD, MVPOwnerCommented:
where do you check clearchannel.com. br mx ? http://www.mxtoolbox.com

Please re-explain the issue you are having.  It is hard to troubleshoot your problem with all this mis-information?
Mohammed HamadaSenior IT ConsultantCommented:
Apparently your Exchange is not on Office 365 then. it's on PPhosted.com! you'll need to verify that your Outlook anywhere is configured properly and that you have a public certificate that includes both your OWA SAN and autodiscover.clearchannel.com.br
pramod1Author Commented:
my mail box is on o365
 I have iHeartMedia.com it points to mxa-001b1801.gslb.pphosted.com

my outlook is working fine
pramod1Author Commented:
Outlook anywhere is configured properly and that you have a public certificate that includes both your OWA SAN and autodiscover.clearchannel.com.br - where should I check taht
David Johnson, CD, MVPOwnerCommented:
one of your mx records is blacklisted.
you may be an open relay
David Johnson, CD, MVPOwnerCommented:
Your email service provider is "Proofpoint" not Office 365
       dmarc       iheartmedia.com       Missing or Invalid Record        More Info
      blacklist       mxb-001b1801.gslb.pphosted.com       Blacklisted by LASHBACK        More Info
      dns       iheartmedia.com       Name Servers are on the Same Subnet        More Info
      dns       iheartmedia.com       SOA Serial Number Format is Invalid        More Info
      dns       iheartmedia.com       SOA Refresh Value is outside of the recommended range        More Info
      dns       iheartmedia.com       SOA Expire Value out of recommended range        More Info
      smtp       mxa-001b1801.gslb.pphosted.com       May be an open relay.        More Info
      smtp       mxb-001b1801.gslb.pphosted.com       May be an open relay.        More Info
      spf       iheartmedia.com       Too many included lookups

v=spf1 ip4: ip4: mx include:spf.iheartmedia.com include:spf.clearslide.com include:spf.protection.outlook.com include:spf-001b1801.pphosted.com ~all
Mohammed HamadaSenior IT ConsultantCommented:
Ok I guess I am starting to understand how you're using Office 365. it seems that PPhosted.com offer "Advanced Threat Protection and Email Continuity" for Office 365 hosted mail. it's probably similar to Exchange online protection that's why your MX are pointing to their datacenter.

So In this scenario you'll need to configure your autodiscover properly to point to autodiscover.outlook.com and that should make things work.

I got this from the following link
pramod1Author Commented:
I need to get the hosts file checked on that server,a s issue is coming from one server only

i need to know right language as autodiscover.clearchannel.com.br is pointing where in hosts file?

can you let me put correct words
Mohammed HamadaSenior IT ConsultantCommented:
Could you please send a screenshot of your web mail? If it's Office 365 OWA so we can all make sure that you're using Office 365 not anything else.

Second it's not the Hostfile you'll be checking. it's your Public DNS! I am attaching a screenshot of what your current autodiscover config looks like.

pramod1Author Commented:
i was told to check hosts file on that particular server as public dns mentioned above si correct
pramod1Author Commented:
we checked  in RCA
pramod1Author Commented:
what ip that hosts file has for autodiscover
David Johnson, CD, MVPOwnerCommented:
Exchange Online
Type       Priority       Host name       Points to address       TTL
MX       0       @       yourdomain.mail.protection.outlook.com       1 Hour
CNAME       -       autodiscover       autodiscover.outlook.com       1 Hour

Please go to https://portal.office.com/admin/default.aspx and check your domain settings.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.