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Microsoft Outlook 2010 crashes when automatic download of pictures is turned on

Outlook 2010, current updates and service packs, Windows 7 Professional, current updates and service packs.

When automatic download of pictures in HTML messages is turned on, Outlook crashes when you click on the EMail. With automatic download of pictures turned off, you can access the EMail, but if you right-click to download the images, it crashes again. This appears to have occurred after some automatic updates yesterday evening and is occurring on multiple computers.

I have disabled all add-ons. - Same problem

David Johnson, CD

check your %temp% folder you may want to clear it out

HCPCJJ1

ASKER

Thank you for the prompt response, but clearing out the %temp% folder did not help. Immediate crash when I attempt to download the images.

David Johnson, CD

now we have to delve deeper..
run msconfig select diagnostic startup, reboot and retry
if this works then you have something loading that is causing the problem. Use Malwarebytes and scan for and remove malware and reboot
repair your office installation, reboot and retry.
run sfc /scannow from an elevated command prompt until it returns no errors, reboot and retry.

report back

JeffMatthias

What I have done

rename ...old

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common

and

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\word

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Excel

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook

Relaunch outlook and it should prompt to setup like first time. Should resolve.

HCPCJJ1

ASKER

Diagnostic startup did not help. SFC returns clean.

I tried everything above. Got the prompt to setup like the first time. Immediate crash when attempting to download images.

ASKER CERTIFIED SOLUTION

Shane McKeown

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blue92lx

This worked for me too, uninstalling the update. We were having this issue on two computers from two different companies and one was using Outlook 2010 and one was Outlook 2013, of course both users were the owners of the companies and everyone else was fine.... go figure.

Totally had us confused until I saw this post, was just about to call Microsoft support on it too.

HCPCJJ1

ASKER

Uninstalling this update corrected the problem. Thank you - but what will prevent this update from installing itself again?

Shane McKeown

When it appears in the updates list(i.e. when you go into Windows Update) right click on the update and select 'Hide' - this will prevent it from installing again

Note - apparently there is a revision of the update released(with a fix) but again I'd wait it out to see if it is a permanent fix...

blue92lx

I'd say block it in the updates section of the PC, or if you use a centralized system like GFI you can set it in there to not download the updates. I went in and blocked it from downloading this morning, we actually had two more calls about it today and uninstalling the update fixed it.