RicheSmith
asked on
Outlook 2010 Crashing
I am having an issue with a computer on a domain that started crashing when in outlook today. The computer is running Windows 7x64 with Office 2010-64 bit installed. It will open a couple of messages and then crash. I have tried to load Outlook in safe mode with the same results. I have disabled all of the non Microsoft add-ins and am still having the same issue. I tried renaming the ost file and it crashed on start up. I am considering uninstalling / reinstalling Office 2010, but wanted to investigate other ways of possibly solving the problem first. I am also not convinced that will resolve the issue. Here is a dump from event viewer from the time of the crash.
Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x563441e4
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0xf58
Faulting application start time: 0x01d11ca132524d23
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX E
Faulting module path: C:\Windows\SYSTEM32\ntdll. dll
Report Id: 7c1090c3-8894-11e5-b613-90 b11ca2521d
Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x563441e4
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295
Exception code: 0xc0000374
Fault offset: 0x00000000000bffc2
Faulting process id: 0xf58
Faulting application start time: 0x01d11ca132524d23
Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EX
Faulting module path: C:\Windows\SYSTEM32\ntdll.
Report Id: 7c1090c3-8894-11e5-b613-90
Could be due to some updates. Chavez you considered doing a System Restore and trying again?
The 64-bit version of Office 2010 is not compatible with a lot of COM addins. I would try running outlook.exe /safe and then see how it behaves. If it works fine, then it's likely an addin problem, so you will need to disable all of them and add them back one-by-one to find the bad one.
ASKER
Adam,
I already tried to load Outlook in safe mode and also disabled all non Microsoft add ins and Outlook was still crashing.
I already tried to load Outlook in safe mode and also disabled all non Microsoft add ins and Outlook was still crashing.
Oops, you did say you tried safe mode. Did you run a hardware diagnostics?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
RicheSmith--
Try Repairing Office.
Control Panel|Programs and Features|right click on Microsoft Office|choose Change|follow instructions for Repair.
Try Repairing Office.
Control Panel|Programs and Features|right click on Microsoft Office|choose Change|follow instructions for Repair.
Disable download of Images automatically, in trust center my outlook 2013 was doing the same thing.
Also turn off preview pane, cause that downloads it images to.
This started after the patch Tuesday updates.
Also turn off preview pane, cause that downloads it images to.
This started after the patch Tuesday updates.
ASKER
Many thanks to all that helped. It appears that update KB3097877 had some issues with Outlook and HTML. I have had 4 computers that removing the update has resolved the issue.
Uninstalling KB3097877 did NOT resolve the problem. Second problem is that this user has limited space on his hard drive and the Restore points do not go back far enough to resolve the problem by going back to PRE-Nov. 10th. This is an error AFTER uninstalling KB3097877...
Log Name: Application
Source: Application Error
Date: 11/12/2015 15:23:44
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DISPATCH-BRIAN.DOMAIN.loca l
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x56344207
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc0000374
Fault offset: 0x000ced0b
Faulting process id: 0xe14
Faulting application start time: 0x01d11da0d66c4ed4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX E
Faulting module path: C:\Windows\SysWOW64\ntdll. dll
Report Id: 6a054988-8994-11e5-82d4-00 224da7c456
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event ID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000 </Keywords >
<TimeCreated SystemTime="2015-11-12T23: 23:44.0000 00000Z" />
<EventRecordID>34751</Even tRecordID>
<Channel>Application</Chan nel>
<Computer>DISPATCH-BRIAN.D OMAIN.loca l</Compute r>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.7162.5003</Data >
<Data>56344207</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.19045</Data >
<Data>56258e62</Data>
<Data>c0000374</Data>
<Data>000ced0b</Data>
<Data>e14</Data>
<Data>01d11da0d66c4ed4</Da ta>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX E</Data>
<Data>C:\Windows\SysWOW64\ ntdll.dll< /Data>
<Data>6a054988-8994-11e5-8 2d4-00224d a7c456</Da ta>
</EventData>
</Event>
Anyone have any ideas... I have several other clients that are suffering from Microsoft updates... :-(
Log Name: Application
Source: Application Error
Date: 11/12/2015 15:23:44
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DISPATCH-BRIAN.DOMAIN.loca
Description:
Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x56344207
Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
Exception code: 0xc0000374
Fault offset: 0x000ced0b
Faulting process id: 0xe14
Faulting application start time: 0x01d11da0d66c4ed4
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
Faulting module path: C:\Windows\SysWOW64\ntdll.
Report Id: 6a054988-8994-11e5-82d4-00
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2015-11-12T23:
<EventRecordID>34751</Even
<Channel>Application</Chan
<Computer>DISPATCH-BRIAN.D
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.7162.5003</Data
<Data>56344207</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7601.19045</Data
<Data>56258e62</Data>
<Data>c0000374</Data>
<Data>000ced0b</Data>
<Data>e14</Data>
<Data>01d11da0d66c4ed4</Da
<Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EX
<Data>C:\Windows\SysWOW64\
<Data>6a054988-8994-11e5-8
</EventData>
</Event>
Anyone have any ideas... I have several other clients that are suffering from Microsoft updates... :-(