Is there a workaround for WiFi problems with the Note 5 and Aruba?

I recently purchased a Note 5 and can no longer connect to my WiFi at work which runs off of Aruba APs.  I don't know much more than that.  I was able to connect with no problem with my Samsung Galaxy S5, but the note seems incompatible, no matter what I try.  I can connect to other wifi without a problem (at home, to my work phone, etc.).

Does anyone know of a workaround for this?
LVL 32
Thomas Zucker-ScharffSolution GuideAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jakob DigranesSenior ConsultantCommented:
what kind of Aruba Wireless do you have? Model and firmware version
Thomas Zucker-ScharffSolution GuideAuthor Commented:
I'll check tomorrow.
Thomas Zucker-ScharffSolution GuideAuthor Commented:
can't figure it out.  My helpdesk is of no use whatsoever.  I have two AP's outside my office, but they say nothing that I can see (they are on the ceiling, but I took a picture and they say nothing )

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Cloud as a Security Delivery Platform for MSSPs

Every Managed Security Service Provider (MSSP) needs a platform to deliver effective and efficient security-as-a-service to their customers. Scale, elasticity and profitability are a few of the many features that a Cloud platform offers. View our on-demand webinar to learn more!

joinaunionCommented:
What version of android is on the phone?
Thomas Zucker-ScharffSolution GuideAuthor Commented:
Android 5.1.1 comes on note 5
joinaunionCommented:
Can you long press your wifi connection and tell me what options you have? Thanks.
Thomas Zucker-ScharffSolution GuideAuthor Commented:
More - smart network switch, advanced and help also WiFi direct
joinaunionCommented:
Have you tried manually adding the wifi? Do they use static ip's?
Thomas Zucker-ScharffSolution GuideAuthor Commented:
What do you mean manually?  I tap the SSID and add information that way.  We use static IPs for the computers, but wifi is DHCP, not sure about APs, but I imagine they are static.
Thomas Zucker-ScharffSolution GuideAuthor Commented:
no real answer to this. an att rep thought it might be the splash page.  my helpdesk Asus it is a known incompatibility that they ate not currently addressing.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Android

From novice to tech pro — start learning today.