Savin (Ricoh) c9065 printer not printing

We have moved our office location.   The color controller E-7200 is connected to the Savin c9065 via USB.  The network drop is lit up on the Fiery E7200.   However, jobs do not respond when we print from the Mac under Konica C9065 Fiery E7200.  I'm not familiar with Mac printer setups or Fiery print controllers for that matter and I'm not sure why it says Konica unless it's the manufacturer of the Fiery.  Anyway, I ran a network scan to see if I can pick up the IP but I didn't have any luck.  I'm not sure if it's the IP with no host name associated with it and how to connect to the gui web page if it is.  All I know is that the Konica C0965 Fiery E7200 shows green under the Mac OS, print scan window when I deleted the "not responding" print job.  Are they any other way of obtaining the IP information of the Fiery print controller?  Any assistance in getting this to print would be appreciated.
fiery.JPG
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snoopaloopAsked:
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strungCommented:
I think you need to delete and re-install the Fiery drivers in Apple Menu>System Preferences>Printers & Scanners.

Highlight the existing driver and press the minus button. (You may have to click on the Lock button and enter an admin password first).

Then click on the + button and see if the Mac finds the printer automatically. If not, you may have to download drivers from here:
http://www.efi.com/support-and-downloads/downloads/

I presume the Fiery manual should tell you how to get the IP address. Manuals can be downloaded from here:  http://www.efi.com/resources/fiery-how-to-guides-and-docs/
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snoopaloopAuthor Commented:
Yeah I was trying to test w my windows 7 computer but I didn't know if I should just get a simple PCL driver w the fiery in between computer and copier or some specialized fiery driver.  Sorry, my memory of how fiery work is a bit fuzzy
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strungCommented:
I think the Macs print via PostScript drivers, not PCL.
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serialbandCommented:
There should be drivers for both PS and PCL.  A lot of companies produce both sets of drivers.
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snoopaloopAuthor Commented:
I'm concerned with it not autodetecting the copier equipment.  This link does have not mention anything specific to my controller.  Again, the IP does not show up in a network scan, auto printer detection for both windows and apple do not list any printer device, and I'm not sure how to obtain the IP of the Fiery to install the PCL or PS driver.  Shouldn't I be able to ping the fiery controller?
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strungCommented:
If doesn't sound like the Fiery is on the network. Can't you access that information from the Fiery console? What does the manual for the Fiery say?
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snoopaloopAuthor Commented:
I'm struggling to find the right documentation and the correct software to work with it.  My laptop obtains the IP off the patch cable that is normally used for the Fiery with no issues.
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hdhondtCommented:
If you put the printer's IP address into your browser, does its web page come up? If it doesn't then you have an IP address problem. As you changed offices, it's possible your new network setup is completely different from the old one, so a scan won't even see it.

In that case, try printing a config page as shown here:

- Press the Fiery key on the operation panel (or you can select Fiery from the Home screen, if the printer has a Home screen)
- When the Fiery screen loads, touch the Fiery logo along the top of the screen
- Select Printable Info
- Select Configuration
- When asked to confirm your choice, select OK
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snoopaloopAuthor Commented:
Discovering the IP through network scans failed and Time Capsule logs is pretty crummy.  "DHCP clients" shows just my laptop
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strungCommented:
I think you need to to follow HDHondt's suggestion. Double check to make sure the Fiery is physically connected to the network.
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snoopaloopAuthor Commented:
Yes, it is.  I found some a helpful link.  Apparently, you can adjust the IP settings from the copier as mentioned in page 8 of the PDF.  I see that it is on the wrong the network ID.  Need to read up on default passwords and what not to adjust it.
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snoopaloopAuthor Commented:
after many attempts with 123456, 12345678, 000000, 00000000, and fiery01.  Fiery.01 is the correct password.  I need to adjust the IP and I think we should be good.
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snoopaloopAuthor Commented:
Last problem, I want to install PCL because text will not show up in PS.  However, the PCL driver is not available by default.  The link download a dmg file but I have no idea how to point to the driver location when adding the PCL printer driver.
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strungCommented:
You should be able to just download the DMG file and double-click on it and follow the instructions.
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snoopaloopAuthor Commented:
Sorry, this one is a pkg file.  The only prompt I get is to choose the volume.  There's no additional options.  The PCL driver is not available on the list when I add printers.
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strungCommented:
There probably is no PCL driver in the DMG. Macs don't usually use PCL.

I do not understand what you mean when you says that text does not show up in PostScript.
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hdhondtCommented:
I want to install PCL because text will not show up in PS

A driver does not make any difference to that. Both PS and PCL drivers will print text from a document, if you feed it to the printer via the driver. However, a PS printer (or a printer that is set up to expect PS) will indeed not print plain text that is sent to it without the driver, e.g. by using lpr to send a file.

So, the question is: where does this text come from?
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snoopaloopAuthor Commented:
I have PS installed on the Mac and typed a test on test word document.  No text appeared on the print out.   I went to my windows machine and install the PCL driver and ran a Windows test print.  Text appeared with no issues.  I know PCL is better for word documents and PS is better for graphics so that was my line of thinking.
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strungCommented:
Was this before or after installing the driver using the DMG file?
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snoopaloopAuthor Commented:
I tried installing the PCL driver before the PKG file.  Then went to the web, downloaded the file, and ran the package.
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strungCommented:
So have you tried printing again after installing the package.

If it still doesn't work, delete the printer from the Print & Scan prefs file and then re-install the printer driver from the dmg file.
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hdhondtCommented:
The PS driver should work just fine, for both text and graphics. If necessary reinstall it.
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snoopaloopAuthor Commented:
The PS doesn't work after the delete and reinstall.   Yes, I've installed the package several times but there's no PCL driver listed when adding the printer from the print and scan window
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hdhondtCommented:
This is weird. The PS driver will handle text without any problem, and the printer is fine because it works from Windows.

Could the problem be with Word? Have you tried any other applications on the Mac, apart from Word?
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strungCommented:
To make sure the old printer is being completely deleted, go to:

HD>Library>Printers

and remove and folders for Savin, Ricoh or Fiery.

The go to

HD>Library>Printers>PPDs>Contents>Resources and remove any references to Savin, Ricoh or Fiery.

Then reinstall the printer driver.
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snoopaloopAuthor Commented:
I grabbed the Fiery controller driver from the website.   That enabled a lot more print features and the text was able to print.
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snoopaloopAuthor Commented:
Thanks guys!
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