Windows 7 PC would not present login screen following CTRL+ALT+DEL. Keeps going back to CTRL+ALT+DEL

Since yesterday, a couple of my Windows 7 (32bit) domain PCs boot up, then when the user  presses CTRL+ALT+DEL, the screen goes black for a few seconds, the cursor flashes, then it presents me with CTRL+ALT+DEL again.
This cycle continues and it is impossible to log in to the Network.  The problem is actually spreading , yesterday we had 3, today another 5 PCs are displaying the same symptoms.

Please help folks.
Gospodin RasputinIT ManagerAsked:
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me whoitCommented:
It is known issue that related to Microsoft's update  KB3097877.


http://www.infoworld.com/article/3004519/microsoft-windows/kb-3097877crashes-outlook-causes-network-sign-in-black-screens.html

try removing this update...if fixed the issue for us
Gospodin RasputinIT  ManagerAuthor Commented:
Hi Me who,
Please explain, How do I remove an update if I cannot log in to the  PC?

I have managed to get to a command prompt C:\windows\system32 and tried rstrui.exe to see if restore points were created before the update was applied but nothing happens.

Any other ideas.
Thanks
me whoitCommented:
try rdp'ing into the computer and removing the update or try
wusa /uninstall /kb:3097877
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Gospodin RasputinIT  ManagerAuthor Commented:
RDP'ing no joy - none of them enabled for remote access.

I boot to command prompt and run wusa and it complains " installer encountered error 8000ffff. Catastrophic error.

Even when I try to execute this remotely on the computer using psexec, it returns an error saying the 'network path was not found or the specified drive was not found. However, I am able to browse to this PC by using UNC \\computername\C$.

Are there any files I could delete to remove this update?
me whoitCommented:
a quick google:

From the System Recovery Command Prompt run the following command:

·        dism /online /get-packages

This will produce a list of installed updates and packages. They will look like this:

           Package Identity: Package_for_KB978262~31bf3856ad364e35~x86~~6.1.1.0

           State: Installed

           Release Type: Security Update

           Install Time: 2/11/2010 1:01 PM

Find the most recent one and then make a note of the package identity.

Then run the following command:

·        dism /online /remove-package /PackageName:Package_for_KB978262~31bf3856ad364e35~x86~~6.1.1.0

           Note: Name of update is from previous step which may vary.

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Gospodin RasputinIT  ManagerAuthor Commented:
When I try this on the affected PCs by booting up with a win 7 disk or doing a PXE-boot to a PE  environment, I get the following error:
DISM does not support servicing Windows PE with /online option the dism log file can be found at X:\windows\logs\DISM\.......

So I guess my issue now is how to boot properly to command line!!! Safe Mode with Command line doesn't present me with the command line.
Any other suggestions?

Thanks
Gospodin RasputinIT  ManagerAuthor Commented:
Also, I have managed to browse to the location of these files. Not sure if deleting them via explorer would be the same as using the dism remove-package switch.
See attached screen shot.
Eng. Nidal KamalInformation ConsultantCommented:
Try system restore option to previous restore point. One may follow these steps:
1-Restart your computer  
2-Hit F8
3-Repair Computer.
4- system restore  
5-Restore it to any point before 11 November .
It should fix the problem.
Make sure when you successfully log in , you need to go to windows update and check for the available updates (it may take few mins)..Locate this update (KB 3097877) > right click > and select Hide update.
Gospodin RasputinIT  ManagerAuthor Commented:
Eng. Nidal Kamal,
I tried that but unfortunately I do not have any restore points saved.
Eng. Nidal KamalInformation ConsultantCommented:
Good day,

Try to access Command prompt option from computer repair. One may follow these steps:
1-Restart your computer  
2-Hit F8
3-Repair Computer.
4- Command Prompt  
5-Execute the command "wusa /uninstall /kb:3097877" without quotes.

It should fix the problem.
Make sure when you successfully log in , you need to go to windows update and check for the available updates (it may take few mins)..Locate this update (KB 3097877) > right click > and select Hide update.
Gospodin RasputinIT  ManagerAuthor Commented:
THE WUSA /UINSTALL DID NOT WORK EITHER.
THANKFULLY MICROSOFT HAS NOW RELEASED A SUBSEQUENT UPDATE UNDER THE SAME KB NUMBER WHICH HAS FIXED IT.
HOWEVER, ME WHO'S TIPS GOT ME CLOSEST TO FINDING A WAY TO ROLL BACK THE UPDATE, THREFORE I SHALL SPLIT THE POINTS 80/20.
THANKS ALL.
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