Gospodin Rasputin
asked on
Windows 7 PC would not present login screen following CTRL+ALT+DEL. Keeps going back to CTRL+ALT+DEL
Since yesterday, a couple of my Windows 7 (32bit) domain PCs boot up, then when the user presses CTRL+ALT+DEL, the screen goes black for a few seconds, the cursor flashes, then it presents me with CTRL+ALT+DEL again.
This cycle continues and it is impossible to log in to the Network. The problem is actually spreading , yesterday we had 3, today another 5 PCs are displaying the same symptoms.
Please help folks.
This cycle continues and it is impossible to log in to the Network. The problem is actually spreading , yesterday we had 3, today another 5 PCs are displaying the same symptoms.
Please help folks.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
RDP'ing no joy - none of them enabled for remote access.
I boot to command prompt and run wusa and it complains " installer encountered error 8000ffff. Catastrophic error.
Even when I try to execute this remotely on the computer using psexec, it returns an error saying the 'network path was not found or the specified drive was not found. However, I am able to browse to this PC by using UNC \\computername\C$.
Are there any files I could delete to remove this update?
I boot to command prompt and run wusa and it complains " installer encountered error 8000ffff. Catastrophic error.
Even when I try to execute this remotely on the computer using psexec, it returns an error saying the 'network path was not found or the specified drive was not found. However, I am able to browse to this PC by using UNC \\computername\C$.
Are there any files I could delete to remove this update?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
When I try this on the affected PCs by booting up with a win 7 disk or doing a PXE-boot to a PE environment, I get the following error:
DISM does not support servicing Windows PE with /online option the dism log file can be found at X:\windows\logs\DISM\.....
So I guess my issue now is how to boot properly to command line!!! Safe Mode with Command line doesn't present me with the command line.
Any other suggestions?
Thanks
DISM does not support servicing Windows PE with /online option the dism log file can be found at X:\windows\logs\DISM\.....
So I guess my issue now is how to boot properly to command line!!! Safe Mode with Command line doesn't present me with the command line.
Any other suggestions?
Thanks
ASKER
Also, I have managed to browse to the location of these files. Not sure if deleting them via explorer would be the same as using the dism remove-package switch.
See attached screen shot.
See attached screen shot.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Eng. Nidal Kamal,
I tried that but unfortunately I do not have any restore points saved.
I tried that but unfortunately I do not have any restore points saved.
Good day,
Try to access Command prompt option from computer repair. One may follow these steps:
1-Restart your computer
2-Hit F8
3-Repair Computer.
4- Command Prompt
5-Execute the command "wusa /uninstall /kb:3097877" without quotes.
It should fix the problem.
Make sure when you successfully log in , you need to go to windows update and check for the available updates (it may take few mins)..Locate this update (KB 3097877) > right click > and select Hide update.
Try to access Command prompt option from computer repair. One may follow these steps:
1-Restart your computer
2-Hit F8
3-Repair Computer.
4- Command Prompt
5-Execute the command "wusa /uninstall /kb:3097877" without quotes.
It should fix the problem.
Make sure when you successfully log in , you need to go to windows update and check for the available updates (it may take few mins)..Locate this update (KB 3097877) > right click > and select Hide update.
ASKER
THE WUSA /UINSTALL DID NOT WORK EITHER.
THANKFULLY MICROSOFT HAS NOW RELEASED A SUBSEQUENT UPDATE UNDER THE SAME KB NUMBER WHICH HAS FIXED IT.
HOWEVER, ME WHO'S TIPS GOT ME CLOSEST TO FINDING A WAY TO ROLL BACK THE UPDATE, THREFORE I SHALL SPLIT THE POINTS 80/20.
THANKS ALL.
THANKFULLY MICROSOFT HAS NOW RELEASED A SUBSEQUENT UPDATE UNDER THE SAME KB NUMBER WHICH HAS FIXED IT.
HOWEVER, ME WHO'S TIPS GOT ME CLOSEST TO FINDING A WAY TO ROLL BACK THE UPDATE, THREFORE I SHALL SPLIT THE POINTS 80/20.
THANKS ALL.
ASKER
Please explain, How do I remove an update if I cannot log in to the PC?
I have managed to get to a command prompt C:\windows\system32 and tried rstrui.exe to see if restore points were created before the update was applied but nothing happens.
Any other ideas.
Thanks