Outlook 2010 and 2013 stops / crashes when opening emails with embeded images

I have 2 users - one on Outlook 2010 the other on 2013.

This week their outlook just stops (crashes), closes then says recovering and opens whenever they click on an email that has embedded images.

Weird thing is It doesn’t happen of every email that has images. Its like its trying to download the images but Outlook just stops.

I've tri3ed disabling add-ons and also deleting Content.Outlook (%USERPROFILE%\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook) but still getting the same issue.
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me whoitCommented:
It is known issue that related to Microsoft's update  KB3097877.


try removing this update...if fixed the issue for us

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rookeydooksAuthor Commented:
Spot on ! Removing KB3097877 has resolved Outlook crashing on both are windows 7 machines (Outlook 2010 adn 2013).

Thank you so much!
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