windows 7 user cant login

on windows 7 user page , while login user , it tries to login and again back to same screen showing user
techpAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

andreasSystem AdminCommented:
try system restore to a day before the last patchday. It seems related to the last set of windows patches.
Sreejith SugathanSenior Network Support EngineerCommented:
Just happening for a single user? or any users?
me whoitCommented:
It is known issue that related to Microsoft's update  KB3097877.


http://www.infoworld.com/article/3004519/microsoft-windows/kb-3097877crashes-outlook-causes-network-sign-in-black-screens.html

try removing this update...if fixed the issue for us

if you can get to safe mode with command prompt run
wusa /uninstall /kb:3097877

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

☠ MASQ ☠Commented:
See John Hurst's post here:
http://www.experts-exchange.com/questions/28833819/Unable-to-logon-6-machines-after-updates-Faulting-Application-LogonUI-exe.html

There is a script available to remove the update & M$ are busy on an update for their update!
Generally only touchscreen enabled - or capable - machines have been reported including a entire model of Vostros worldwide!
techpAuthor Commented:
yes ...i think related to a update

but i am not able to go inside to remove update

it is not login in
JohnBusiness Consultant (Owner)Commented:
KB3097877 was just re-issued this morning (less than an hour ago). Can you start up without Outlook starting and then run updates again.
techpAuthor Commented:
computer is not login .....reaching the page user names ...when click it will come same screen again
JohnBusiness Consultant (Owner)Commented:
Can you start with a bootable CD and use the script (above post) to remove KB3097877 by command line.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.