windows 7 user cant login

on windows 7 user page , while login user , it tries to login and again back to same screen showing user
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andreasSystem AdminCommented:
try system restore to a day before the last patchday. It seems related to the last set of windows patches.
Sreejith SugathanSenior Network Support EngineerCommented:
Just happening for a single user? or any users?
me whoitCommented:
It is known issue that related to Microsoft's update  KB3097877.

try removing this update...if fixed the issue for us

if you can get to safe mode with command prompt run
wusa /uninstall /kb:3097877

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☠ MASQ ☠Commented:
See John Hurst's post here:

There is a script available to remove the update & M$ are busy on an update for their update!
Generally only touchscreen enabled - or capable - machines have been reported including a entire model of Vostros worldwide!
techpAuthor Commented:
yes ...i think related to a update

but i am not able to go inside to remove update

it is not login in
JohnBusiness Consultant (Owner)Commented:
KB3097877 was just re-issued this morning (less than an hour ago). Can you start up without Outlook starting and then run updates again.
techpAuthor Commented:
computer is not login .....reaching the page user names ...when click it will come same screen again
JohnBusiness Consultant (Owner)Commented:
Can you start with a bootable CD and use the script (above post) to remove KB3097877 by command line.
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Windows 7

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