I am having an issue when sending emails from my domain to any Hotmail or Live accounts, they appear in the spam folder of the recipients Hotmail/Live mailbox instead of their Inbox. Gmail/Yahoo accounts seem to be fine it's just Hotmail/Live accounts.
I have an Exchange 2010 Server running on SBS 2011. My domain is "todco.ie"
I came across this article and followed the guidelines: https://www.rackaid.com/blog/email-going-to-spam-folder/
The advises to make sure the following is correctly setup :
* It's not the email content. If I logon to OWA and send a basic test email with no signatures and send a test to a hotmail account it still goes straight to the spam folder.
* The Sender Reputation checks come back at 99% successful. No issues on this front.
* DNS records; I have set up the rDNS with the ISP and setup the SPF records with the provider hosting our records on their Names Servers. I also used Microsoft Sender ID Framework SPF Record Wizard to generate the SPF record.
I then used the Microsoft Remote Connectivity Analyzer: https://testconnectivity.microsoft.com/
and the SPF records seem to check out fine unless I'm missing something.
Still our emails go straight into the spam folder of any hotmail account.
I've spent a lot of time digging on the web but I'm getting nowhere. Has anybody encountered this problem before? If so any solutions would be much appreciated.