Outlook 2013 Crashes on opening

Outlook 2013 Crashes on opening immediately after the splash screen but runs in safe mode. This just started after a system reboot (Win 7 pro 64 bit).

Any suggestions? Thx.
LVL 39
thenelsonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior EngineerCommented:
Check for KB3097877 Security update and remove it.

I've seen this a few times today.

There were a ton of updates that just came out and this was one of them.
thenelsonAuthor Commented:
how do I find KB3097877 and then remove it?
Scott CSenior EngineerCommented:
Control Panel/Programs and Features/View Installed Updates and remove it from there.

It's a Security Update.  It's under the Microsoft Windows section.

Once you remove it be sure to hide it in the Updates so that it doesn't install again.
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

thenelsonAuthor Commented:
>how do I find KB3097877 and then remove it?
I figured that out but I don't see KB3097877.

KB3098781 and KB3097996 were installed yesterday.
I'll try uninstalling them and see if Outlook works.

BTW: I ran ScanPst and offcat: both did not help
Scott CSenior EngineerCommented:
Sort by date.  It's on my Win 7 64 bit machine with Office 2013.

You can also check for add-ins.  Sometimes those will mess Outlook up.

Anti-virus one are notorious for that.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
thenelsonAuthor Commented:
I looked through all the updates and did not find KB3097877 .

I also disabled all the Outlook addins.

Outlook is still crashing after the splash screen but is not crashing in safe mode.
thenelsonAuthor Commented:
As soon as I turned on the reading pane in safe mode, it crashed.  I deleted the email that was viewing when Outlook started and it is running fine now in normal mode.

Thanks for your help!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.