Dell Biometric Finger reader does not work when i restart the computer

i just installed the software dell ddpa fingerprint reader.  I registered the finger however it only works if logoff and the I logon.  if I restart the computer it does not work
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Nowadays, starting with windows 8, a restart and shutting down followed by turning on again are two different things. Be precise, do you select to shutdown (and turn it on again, later) or do you select to restart?

Of course this is only of importance if you run win8/8.1/10.
ShenAuthor Commented:
a restart.  windows 7 enterprise sp1
What does Dell's support say?

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ShenAuthor Commented:
Uninstall it and install  Dell Data Protection | Security Tools (DDP | ST).

Thank you
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