File locked for editing

Environment:
File server - Windows server 2012 R2
Work station - Windows 7 Enterprise 64-bit

I have not seen this issue before, and wanted to post this on here

I have a user who is accessing a file who only himself and his boss use, however he complains that he always gets 'file locked for editing', I was sure that another user had permission and was just using the file like what usually happens, but apparently last night we had a blue moon

the issue doesn't happen consistently however when it happens I have him call me and we try some troubleshooting steps.

I managed to get a look at the 'Share and storage management' when the issue occurs and it appears that his account is actually opening the file 3 times, one of the times it opens it as write mode, the other two have read only mode.

He then closes the file and opens it again and it opens ok, he closes it and tries to open it again and he gets file locked again.

Has anyone else experienced this kind of issue or have any suggestions?
TomAsked:
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FOXActive Directory/Exchange EngineerCommented:
What type of file is this?  Is is being accessed in sharepoint?
TomAuthor Commented:
It's just a windows network share, and an excel file (. Xlsx) it also happens with word files too
FOXActive Directory/Exchange EngineerCommented:
I can think of a couple of things that may be happening in this scenario.  One may be a temp file open of the file he is trying to access. For this issue, on the server, I want you to go in to folder options and make sure that you can see hidden files, and also make sure hide protected files is unchecked.  When the file is locked again verify that there is no temp file with the same name that has this symbol ~.

Another thing I want you to do on the server which you may have done already, in computer management, I'm sure you have checked open files, but when it gets locked again, check open sessions as well to verify it is still not being accessed.
TomAuthor Commented:
Thanks for the comments, I went into open sessions and found out he had locked the file himself three times, one of the file sessions was read+write, the other two were read only.

Turns out he was on a previous version of office 2010, and we had all upgraded to office 2013.

After installing the new version it hasn't happened since

Thanks for the helpful comments!

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TomAuthor Commented:
found the solution, thank you
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Windows Server 2012

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