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Run the Autodiscover test locally: hold CTRL while right-clicking on Outlook's icon in the tray, select Test E-Mail AutoConfiguration, enter username and password, clear the two Guessmart checkboxes and run the test. Check the log tab for any details, if the test fails post the results here.
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Run the Autodiscover test locally: hold CTRL while right-clicking on Outlook's icon in the tray, select Test E-Mail AutoConfiguration, enter username and password, clear the two Guessmart checkboxes and run the test. Check the log tab for any details, if the test fails post the results here.

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out look is not configured yet can I still see in system tray
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out look is not configured yet can I still see in system tray

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You dont need to have a mailbox configured in Outlook in order to run the test.
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You dont need to have a mailbox configured in Outlook in order to run the test.

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users are not able to connect to o365 from citrix server. they are all able to connect from their client machines.<br />
<br />
basically users are not able to configure their outlook on citrix server . it cannot do autodiscover.<br />
<br />
I checked with RCA , his autodiscover works fine, webmail works fine<br />
<br />
he has outlook 2010 sp2 on citrix server , office sign in assistant is also installed<br />
<br />
what could be the problem
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users are not able to connect to o365 from citrix server. they are all able to connect from their client machines.

basically users are not able to configure their outlook on citrix server . it cannot do autodiscover.

I checked with RCA , his autodiscover works fine, webmail works fine

he has outlook 2010 sp2 on citrix server , office sign in assistant is also installed

what could be the problem

o365,

Citrix is the synonym for the virtualization and application infrastructure systems developed by the company of the same name. Main areas are application virtualization, Software-As-A-Service (SaaS), cloud-computing and networking. The two most well-known are Citrix XenApp or Citrix CloudPlatform.

Citrix

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.

Microsoft 365

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.