How can I fix outlook 2013 search that isn't working in Windows 7?

I have searched though and looked at answers elsewhere and on this site. I think the problem boils down to the fact that in the indexing option in Outlook, I can add Outlook, but the sub folder for the account (.pst) is not there. I cannot browse to it to add it. It should be added by default. Outlook is also not listed in control panel indexing options and cannot be added there. I should be able to browse to it to add it to indexing.

At first email was found up to a certain date in outlook, but not any newer messages. After rebuilding the index, search returned no results at all.

I found that In Outlook Index settings Current location: C:\ProgramData\Microsoft was there. The subfolders Search\Data\Applications\Windows and subsequent files didn't exist. Removing Indexing rebooting and replacing did fix this issue. The data files were then created when the index was rebuilt.

I have stopped windows Search in Services, rebooted and started windows search again.
I have repaired Office
repaired the .pst file (Scanpst)
Removed indexing from add & remove programs, rebooted and replaced it.
Re-indexed a few times
Check file extensions in indexing for .pst, .ost and .msg.
Checked properties of .pst and outlook to be sure indexing is enabled.

I have checked error logs, any errors were caused by indexing  internet explorer History. I have since removed it form indexing.

I am going to try to uninstall Office 2013, run Microsoft's office removal tool. then reinstall Office 2013. That is my last resort at this point.  
I do not have the system with me as it is a work machine. I am looking for other ideas to resolve this headache.

Any ideas for fixing this issue are appreciated. This is occurring on a clients computer. Thank you.
iron-butterflyAsked:
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Iain MacMillanIT Regional Manager - UKCommented:
as you have done with removing Outlook from the indexing service and then OK all the way back, and then add it back in again, are typically the correct way to fix this issue.  Normally you would have Outlook closed.  You can also control this from inside Outlook, via the Options menu.

However, the inbox can index reasonably quickly, I found that PST's can vary wildly due to the size and AGE (some may have been created on older Outlook clients) -- this can take several days to index very large PST's such as the current 20GB limit.  The client should be running to optimise the time taken to run indexing.  CPU and drive capacity & type also play a part.
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iron-butterflyAuthor Commented:
Thank you. I will take a look at the size of the pst file. I also know that the file was created in Office 97 and imported to 2013. There are many old emails in there. Could the older files affect the indexing other then speed?

I forgot to add points to the question, I apologize for that. I am not sure how to add them now. I am looking into that.
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Iain MacMillanIT Regional Manager - UKCommented:
To be honest the format and structure has changed, as well as the size limit, back in '97 it was less than 2GB i think (2003 was 2GB).  Latest large file format for 2013 is 20GB.

Might be an idea to create a new PST -- labelled something like legacy emails and then with both PST's mounted, decant/drag n drop the emails over to the new format.  Then remove the link for the old PST.

Then start the indexing process, it should work fine from there.
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iron-butterflyAuthor Commented:
I will try that. I don't think it can be done today, but I will let you know. Thank you. I have been beating my head against the wall for a few days now.
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iron-butterflyAuthor Commented:
I am still trying to work on this. I haven't been able to create a new profile yet.  Passwords had to be reset and there are time issues.
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iron-butterflyAuthor Commented:
Iain MacMillan, I tried creating a new profile .pst file. I did what you suggested, but the indexing still isn't working properly. Search isn't returning any results in Outlook.
I tried to turn off indexing in Outlook, rebooted and turned it on again and that didn't help
Outlook is listed in options- search - indexing options within Outlook, but the .pst is not listed under Outlook as it should be.
In the control panel indexing, Outlook is not listed there at all and I cannot browse to it to add it.
Her .pst file is about 1GB, so it is under the size limit.
Would you have any other suggestions?
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Iain MacMillanIT Regional Manager - UKCommented:
There could be an issue with the PST -- have you run the SCANPST.EXE program from the Office install location folder, to check the integrity of the PST and if need be rebuild it as a new file?

I'd do that first and then use the Control Panel's Search applet to add Outlook application back in (browse to the same Office install location and add-in the Outlook.exe
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iron-butterflyAuthor Commented:
I did create a new pst file. I haven't run SCANPST.EXE on the new file. The search function still didn't work.

I cannot browse to the Office install location in the control panel applet. I can only browse to the Office folder.

Within Outlook in the search options I can add Outlook to the indexing locations, but it doesn't expand to include the data file (pst).
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iron-butterflyAuthor Commented:
I have finally gotten the search function to work. After creating a new .pst file and disabling indexing for the system. I did reboot the machine.
Removed indexing from add & remove programs, rebooted and replaced it.
I then  re-indexed the system.
The control panel indexing applet still didn't show outlook and I am still unable to browse to it to add it.
Search still didn't work in Outlook
Within Outlook I removed outlook from the indexing options and tried the search function with Outlook removed. I was surprised that it worked and has been working for a couple days.

I am not certain why this worked, it doesn't seem that it should have.

Iain MacMillan, I wanted to thank you for your help in solving this issue.
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Iain MacMillanIT Regional Manager - UKCommented:
your welcome.  it's certainly an odd one for sure.
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