Outlook 2013 crashes when I move an email to a different folder

Outlook 2013 crashes when I move an email from the Inbox to a different folder.

There are two Pop email accounts going into one pst file (the email provider (BT) does not provide IMAP for their btconnect.com domain email users). Personal folders are stored at the same level as the Inbox (not within it). The file is quite large at 1.8GB. I have run scanpst, which found and corrected errors and I have compacted the file. I have also disabled all add-ins but none of these actions has solved the problem.

This error has only started occuring this week so perhaps a Microsoft update has caused the issue.

Does anyone know if this is a known issue for Outlook 2013 and whether it would be solved by installing Office 2016?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Clark KentSoftware Engineer cum BloggerCommented:
Sometimes suspicious email (which usually holds virus) put such kind of impact on Outlook’s performance. Deleted that particular email and then try to open your Microsoft Outlook.

Feel free to ask further!!!

Clark Kent
grapey100Author Commented:
Not sure why but the problem seems to have resolved itself - perhaps another Windows update!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
grapey100Author Commented:
No infected emails - the problem was affecting any email so not an answer that could help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.