asked on

failed updates

my windows 8.1 , 64, core i3-3220 system, which has office XP small business sp3, has repeatedly failed these 5 updates:

Office XP Update: KB833858
Office XP Update: KB837253
Update for Office XP (KB913471)
Security Update for SharePoint Team Services (KB911701)
Update for Access 2002 (KB904018)

all say:
Installation date: ‎11/‎14/‎2015 11:31 AM
Installation status: Failed
Error details: Code 80096004

office XP has been running on it for several years and still is, but a few months ago windows update started having these failures. the update KB's appear to be ~10 years old so why are they trying to be applied now?
what should i do?

John

Office XP is dead (like XP) and no longer getting updates. There is nothing you can do except upgrade Office.

If you have a compatibility pack (Office 2007 compatibility) then the compatibility pack will get updates but Office XP will not.

I have Office XP on a Windows XP virtual machines and there are no updates.

You may have developed a problem in such an old product because the only updates that should occur are compatibility pack updates.

alk444

ASKER

so why is windows update trying to apply these updates?

John

There may have been a update for Office XP go bad and Windows then may try to replace it.

alk444

ASKER

so should i just hide and ignore them ?

ASKER CERTIFIED SOLUTION

John

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

rindi

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

alk444

ASKER

i don't see why i should replace office XP. all we use on that system is excel and word and they still work fine.

tnx for the suggestions.

John

Thanks. Office XP can handle the basics, but with Windows 10 Threshold 2 now out, you need to upgrade just to allow software to function under the new OS. I am using Windows 10 Threshold 2 with Office 2016 on subscription as an economical way to go.

rindi

Using unsupported, ancient software is a huge risk, as that software has security holes that no longer get patched. This makes it very easy for the bad guys to compromise your system. A compromised system can cause a whole range of issues, with data theft just one example. You should always keep up to date.