Unable to browse to 1 website

Hello, I'm attempting to browse to Bicanet.com from my office, but am unable to connect.

I receive a blank webpage, then a timeout message. I am also unable to ping the IP of

I don't have any whitelist/blacklist or content filters currently in place. I know it's being blocked on my firewall as I tried from a different interface on my AT&T issued router and was able to connect successfully. I am also able to connect from other offices.

I'm running a Sonicwall NSA E5500 and this is the only site that's being blocked (to my knowledge).

Any help is appreciated.

Ja CheAsked:
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Have you tried tracert?
Ja CheAuthor Commented:
Yes, it times out after the 12th hop while on the cox.net circuit.
I can't ping it either and my trace route times out at the 12th hop at cox.net too.

I was able to connect to  Bicanet.com earlier, but now I can't so I suspect there is an intermittent problem with that website.
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David Johnson, CD, MVPOwnerCommented:
bicanet.com returns an error
www.bicanet.com works
Ja CheAuthor Commented:
Both do not work for me internally. Regardless of the URL.
Seems to be an intermittent problem. www.bicanet.com is not loading for me right now.  I get a server is not responding message.
Ja CheAuthor Commented:
Ok, yeah maybe it's just their server/site.
Ja CheAuthor Commented:
I'm only having issues from 1 site. It's from my corporate site on a Sonicwall NSA E5500. It functions from other locations. So, it looks like a config issue although nothing has changed and we're not blocking anything in terms of content filtering or ports.

Any other suggestions?
It must be a problem with http://www.bicanet.com. I cannot connect to it at all right now.
I also can't ping it.
You could contact them on their Facebook page: https://www.facebook.com/bicanationalconstructionnotices and ask if their website is down.
David Johnson, CD, MVPOwnerCommented:
http://bicanet.com/ without the www
http://bicanet.com does not load either.

Nor does it respond to a ping. (resolves to: ) does not load either.
Trace route craps out after 13 hops at:

wsip-24-249-247-70.oc.oc.cox.net (  88.522 ms  90.548 ms  89.136 ms
David Johnson, CD, MVPOwnerCommented:
the site needs host headers as it is part of http://www.millsysinc.com/

C:\Users\david>tracert bicanet.com

Tracing route to bicanet.com []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms
  2     8 ms    11 ms     8 ms
  3    11 ms    11 ms    11 ms  161-5-226-24.rev.cgocable.net []
  4    12 ms    10 ms    10 ms  17-6-226-24.rev.cgocable.net []
  5    24 ms    31 ms    19 ms  he.ip4.torontointernetxchange.net []
  6    40 ms    25 ms    22 ms  100ge7-2.core1.nyc4.he.net []
  7    25 ms    24 ms    23 ms  100ge15-1.core1.ash1.he.net []
  8    27 ms    25 ms    35 ms
  9    88 ms    86 ms    91 ms
 10    90 ms    91 ms    91 ms  wsip-64-58-133-2.oc.oc.cox.net []
 11    89 ms    88 ms    89 ms  wsip-64-58-133-2.oc.oc.cox.net []
 12    88 ms    92 ms    88 ms  wsip-24-249-247-70.oc.oc.cox.net []
 13    90 ms    88 ms    87 ms

Trace complete.

Open in new window

Odd. Here is what I get when I try a trace route:

[John-MacBook-Pro:~] johnstrung% traceroute bicanet.com
traceroute to bicanet.com (, 64 hops max, 52 byte packets
 1 (  2.025 ms  1.166 ms  1.099 ms
 2 (  9.806 ms  14.314 ms  11.877 ms
 3  41-13-226-24.rev.cgocable.net (  11.588 ms  10.877 ms  10.655 ms
 4 (  13.451 ms (  12.622 ms (  13.117 ms
 5  130-6-226-24.rev.cgocable.net (  13.958 ms  17.806 ms  14.286 ms
 6  he.ip4.torontointernetxchange.net (  17.010 ms  11.984 ms  26.113 ms
 7  100ge7-2.core1.nyc4.he.net (  28.845 ms  25.623 ms  23.595 ms
 8  100ge15-1.core1.ash1.he.net (  27.538 ms  37.307 ms  27.810 ms
 9 (  24.916 ms  26.065 ms  25.004 ms
10 (  89.192 ms
    coxcom.rd.at.cox.net (  88.531 ms (  89.757 ms
11  wsip-64-58-133-86.oc.oc.cox.net (  89.525 ms
    wsip-64-58-133-2.oc.oc.cox.net (  88.578 ms  91.723 ms
12  wsip-64-58-133-2.oc.oc.cox.net (  91.194 ms  91.050 ms
    wsip-64-58-133-86.oc.oc.cox.net (  88.100 ms
13  wsip-24-249-247-70.oc.oc.cox.net (  89.616 ms  89.615 ms  92.578 ms
14  * * *
15  * * *
16  * * *
Also, http://www.millsysinc.com won't load for me either.
Maybe the site is preventing access from Macs? Some sort of site misconfiguration, possibly?

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Ja CheAuthor Commented:
Thanks, gentlemen. I'll contact them as this confirms that it's a misconfiguration on the site/host's end.
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