Strange problem- we have a XenApp6.5 farm and our networking team just installed a new NetScaler.
We have approximately 200 users. Suddenly now, we have a handful ( 3?) out of that group that can no longer connect using the Web Inteface when using Internet Explorer 11. The message received is (shown below)
There is a problem with your session. For security reasons you ust close your browser window and log on again to contine accessing your resources. To log on again, you must restart your browser.
However, no matter how many times they restart the browser, the same page is displayed.
However, the same users, using the same computer, can access the Web Interface successfully using either FireFox or Chrome?
Thinking it has to be something client side with the IE browser since it is only impacting 3 users?
Other users can use IE, it is just these three that get the 'State Error".
We have tried:
Uninstalled and reinstalling Citrix Receiver software to latest levels.
Resetting 'Internet Explorer'
Adding our Web Interface address as a 'trusted site' on those three client machines under Tools > INternet Options > Security.
Any ideas? For now, the users are using either Firefox or Chrome, but may prefer IE - so I would like to figure out why this is happening to this small group. They are not related in their work in any way and do not even reside in the same geographic office. Thanks.