Link to home
Start Free TrialLog in
Avatar of Michael Borchardt
Michael BorchardtFlag for Belgium

asked on

Help needed to get information about stolen laptops

Hi, My boys' Dell Inspiron laptops were stolen yesterday.
When I check their Service tags against the Dell support site, I can see that the information there was renewed yesterday.
My question is the following: How do I get the IP address of the person connecting to the Support site?
I've talked to Dell Support, but they were not to helpfull :-(
ASKER CERTIFIED SOLUTION
Avatar of Scott C
Scott C
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
YOU cannot.  You CAN, as others have suggested, file a report with the police.  BUT, because generally, laptops are low value items, don't expect much more than accepting your report from the police.  If the laptop ever gets recovered (because it was part of a larger thievery ring) you can probably get it back... but until and unless that happens, it's gone.  Get a new laptop and watch it more carefully when in public places.

You can consider a product like Lojack for laptops for FUTURE laptop purchases, but this one is almost certainly gone for good.