Help needed to get information about stolen laptops

Hi, My boys' Dell Inspiron laptops were stolen yesterday.
When I check their Service tags against the Dell support site, I can see that the information there was renewed yesterday.
My question is the following: How do I get the IP address of the person connecting to the Support site?
I've talked to Dell Support, but they were not to helpfull :-(
LVL 1
Michael BorchardtInternational IT ManagerAsked:
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Scott CSenior EngineerCommented:
Did you file a police report?  If so call Dell back and keep going up the chain until you find someone who will help you.

It might not help if the IP address was from a coffee shop or other public access.

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noxchoGlobal Support CoordinatorCommented:
Online police can acquire this information. And then Dell should provide the information about ip etc.
Lee W, MVPTechnology and Business Process AdvisorCommented:
YOU cannot.  You CAN, as others have suggested, file a report with the police.  BUT, because generally, laptops are low value items, don't expect much more than accepting your report from the police.  If the laptop ever gets recovered (because it was part of a larger thievery ring) you can probably get it back... but until and unless that happens, it's gone.  Get a new laptop and watch it more carefully when in public places.

You can consider a product like Lojack for laptops for FUTURE laptop purchases, but this one is almost certainly gone for good.
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