Adobe PDF's are not opening but instead are showing a blank message box

I have adobe professional 9 extended loaded on my pc and I have no idea which version of the reader is loaded on my IE 11 browser.  but whenever I attempt to open a file, I get a blank screen with a blank message box in the center (see graphic).  How to fix this?
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Uninstall Adobe Reader from Control Panel -> Programs and Features

Go to

Install Adobe Reader DC

Try again.

If this doesn't work, then you should try resetting IE 11.  To do this:

1)  Close all open instances of IE 11
2)  Go to Control Panel -> Internet Options
3)  Click on the last tab (advanced) and click on the reset button
4)  Click ok to reset the browser
5)  Reopen IE 11 and click on "Add-ons"
6)  Enable the Adobe Reader addon
7)  Try again.

If this doesn't work, there are a few other settings in Adobe Reader preferences that can cause similar behavior, but before getting into that, please try the above steps first.

brothertruffle880Author Commented:
Did the steps.  No luck.
Joe Winograd, Fellow&MVEDeveloperCommented:
My suggestion is to do a "Repair" installation of your Acrobat 9 Pro. If you're not familiar with how to do that, here are the steps:

Control Panel
Programs and Features
Select Adobe Acrobat 9 Pro from the list
Click Change on the top action bar
Go through the install wizard and choose Repair

This should fix the problem with IE. Regards, Joe
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Jackie ManIT ManagerCommented:
adobe professional 9 extended is not supported by Windows 7.

You need to update Acrobat to the latest version.


Uninstall Acrobat Reader.

Restart PC.

Repair Acrobat.

Restart PC and install Acrobat Reader DC.
Gerwin Jansen, EE MVETopic Advisor Commented:
Did this ever work on your PC? If yes, what changed that made it stop working? You can check Control Panel, Programs and Features for this. Do you have a restore point available that you can revert back to? Can you try opening in a different browser, do you get the same error there? If pdf opens in a different browser, check Adobe version that opened the file.
deroodeSystems AdministratorCommented:
IE11 should render PDF's by itself, so in "Manage Add-ons" try disabling the Adobe Acrobat PDF Helper.
Acrobat 9 conflicts with DEP and you dont want to disable that for internet browser.
You can disable browser integration in Acrobat Pro too.
If you use PDF foems - disable acrobat 9 and install latest acrobat XI, just remember to upgrade old acrobat before new reader always.
Davis McCarnOwnerCommented:
deroode, Windows 8, 8.1, and 10 have a built-in PDF reader which most people don't like if they've been using Adobe's for a while.  Windows 7 does not.
gheist, I just setup 4 Windows 8.1 PC's with Acrobat 9 and it works just fine; but, I did install Reader DC (11 is now the old version) as Acrobat 9 has a deadly version of Flash embedded in it.
brothertruffle, Uninstalling and reinstalling almost NEVER fixes anything and most software now has a repair option which works much better.  If you have another PDF reader installed (Nitro, for example), uninstall it, repair Acrobat 9, and then install Adobe Reader DC ( ; but, uncheck the "offers" ).  If that doesn't fix it, check Manage Add-ons in in IE to be sure it isn't disabled.  If it still isn't fixed, we need to look in the event logs for a reason.  What version of Windows are you running?

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Davis: try emet.... khm khm
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