Toshiba e studio 170F desktop copier/fax machine - prints out black pages

I have a Toshiba e studio 170F desktop fax machine/copier/scanner that just started printing black dirty pages - see attachment I pulled out the drum and saw the drum covered full of toner - like it's not cleaning off the toner from the drum.  The transfer roller was also full of toner.
The result is the same if I try to make a copy of something which uses the bulb to scan or if I perform an internal test print which does not use the bulb.
Any idea what could be causing it?
Also the back of each printed page is full of toner that rubs off
Please see attachment.

I'm hoping that this may only be a "drum" related issue
Andreas GieryicComputer Networking, OwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Norm DickinsonGuruCommented:
Have you tried a different toner?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
first you need to clean this printer from the toner dust, and all rollers
then try a new cartridge, and see if it happens too
i assume the printer does not show any errrors?
It most likely is the drum, but the best way to avoid buying unnecessary parts is to get a Toshiba tech in. If the printer is under warranty or maintenance contract, then that's the first thing to think about.
Active Protection takes the fight to cryptojacking

While there were several headline-grabbing ransomware attacks during in 2017, another big threat started appearing at the same time that didn’t get the same coverage – illicit cryptomining.

Andreas GieryicComputer Networking, OwnerAuthor Commented:
I did not try a new toner cartridge. This printer has a separate toner cartridge that sits in the drum cartridge. I did remove all the toner from the drum and roller but it still prints out dirty.  The toner cartridge was replaced about one month ago and at that time ran fine. This fax machine does not get used too often therefore the cartridge lasts a long time.

the printer shows no error codes. It is not under warranty

I have been supporting HP LaserJet printers and  since they first came out with the HP LaserJet I. I also am very familiar with Brother laserjets However, I am not familiar with this Toshiba machine although the concept is the same.

I tried calling a Toshiba tech but were not helpful on the phone based on the symptoms I provided. they wanted a $275 minimum support call. the machine is no longer worth that.

I know its not the fusing assembly. I'm willing to replace the toner and drum but if the laser unit is bad, then the machine is not worth fixing.
Norm DickinsonGuruCommented:
I believe a new toner cartridge, and a thorough cleaning as suggested above, will resolve the problem. If so, the faulty toner should be replaced at no cost. It is worth a try.
Andreas GieryicComputer Networking, OwnerAuthor Commented:
thanks, I will be onsite again this Friday to clean it. I requested the client to order a new toner cartridge and drum
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.