one time remote to user computer

Hello Experts,

I started a new role in a company and they do not have any tools for remoting.  I want to remote to a user computer quickly and in short time. What is the best way to do it. It would be better if it is a web link or small app I can use to remote and once done I can remove it.

Is there a Microsoft way? or any free utility.
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SR ZakNetwork Solutions Asked:
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JohnBusiness Consultant (Owner)Commented:
You can use Microsoft RPD but you have to have secure access to the users computer and they cannot use it while you. Good for setups, changes and the like.

For screen sharing session, get LogMeIn. Excellent tool, and all you both need is a decent internet connection - no VPN or like. I see a lot of support outfits using LogMeIn. Good tool for what you want.
SR ZakNetwork Solutions Author Commented:
Sorry Log me in was a bad idea.
When you send the user the hyper link, the user goes through the steps to install the same client as the support worker has.
RayData AnalystCommented:
As John points out, you can use Windows built in Remote Desktop, for free, to do as you ask.  But it is not as easy to use from remote networks (over the internet).

LogMeIn is also an excellent tool, especially for use over the internet, but is NOT free for any commercial use.  It does offer nice phone/tablet apps that make it very convenient. I use it personally on a free account (for private non commercial use).

If you will be using these tools on an internal company network, then I might suggest you take a look at TightVNC.  It is totally free, to the best of my knowledge, and allows many nice options including the ability to connect while your end user can still see the screen (helps to educate users).

http://www.tightvnc.com/
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JohnBusiness Consultant (Owner)Commented:
I don't understand. The user clicks on the link, waits a bit and enters a code. We use this a lot. From there it is easy for the support person to take control.

RDP works if you do not need the user.
RayData AnalystCommented:
To be clear, my suggestion was primarily focused for use on internal networks where you could perform the host installation ahead of time for long term easy of use.
SR ZakNetwork Solutions Author Commented:
Yes Ray that is what I want. When I install the client on my computer I see the vnc icon in my notification area. How can I remote to the user computer?
SR ZakNetwork Solutions Author Commented:
How do I send the tightVNC server file to the user? is there a link just to download the server file over the internet?
JohnBusiness Consultant (Owner)Commented:
Look in their FAQ in the second link down on how to connect to another machine.

http://www.tightvnc.com/faq.php

If you are going to use it in business, you should also look through the licensing requirements.

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RayData AnalystCommented:
I believe remote desktop is what you'll have to do to quickly connect since TightVNC is not already installed.  Once connected you can remotely do the install.

For general support use, you'll need to script the installation via GPO (if on a domain) or manually install the software.
JohnBusiness Consultant (Owner)Commented:
@smartmanwin - Thanks and I was happy to help.
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