Windows 10 can't access desktop

I can't see the desktop.  Its as if the desktop is the metro screen.  If I right click the desktop there is no option to restore, show, etc.  This was an upgrade from Windows 7.  Dell Latitude.
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crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented:
try pressing Win-D

Win is the Windows key on your keyboard, with the picture of 4 slanted window panes

However, Windows 10 shows the desktop by default ... perhaps you don't have any icons there yet?  What are you seeing?

Who did the upgrade?  Perhaps the installation is not complete or a good install.

What DO you see when you right-click?

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Lionel MMSmall Business IT ConsultantCommented:
It is a well known issue that many upgrades to Windows 10 have black/blank screens due to video driver issues. Restart your PC is safe mode and then uninstall the video drivers. Use another system to download the latest drivers onto a usb drive. How to get to safe mode either hit crtl-alt-delte and start task manager, then file then run new task (type msconfig); in boot tab select safe mode and reboot. Other option is turn PC off and when you turn it back on and immediately & repeatedly hit F8 (this may not work since Win10 starts so fast now).
crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented:
oh! I had to specify another video driver too ... forgot about that -- good catch.  I didn't lose my desktop though, it just looked really bad.  I have a card that has its own drivers.  I just ran the installation program that came with my video card. Windows still asks me to "update" my driver!
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1namylnAuthor Commented:
I'm waiting for the client to bring the machine in.  I attempted some testing remotely but with no luck.  Will repost soon.
were you able to remote in?
if not, it may be bad hardware also
1namylnAuthor Commented:
I'm going to wait until the user has time to be without the machine.  Its usable now as explorer and Chrome are accessible from the taskbar.  Thanks for your efforts.
crystal (strive4peace) - Microsoft MVP, AccessRemote Training and ProgrammingCommented:
you're welcome, happy to help ~ smooth sailing to you ~
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Windows 10

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