WRTech
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Internet Explorer 11 Crashing
We have had several users who are experiencing IE 11 crashes. We are running Windows 7 (64bit). I have tried running IE with no Add-on, as well as sfc /scannow, and resetting IE settings. I can reproduce this issue by accessing the following website:
http://www.cafebritt.com/?aff=brittshop
Below is the application crash information from the event log:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18057, time stamp: 0x55f8d3e4
Faulting module name: MSHTML.dll, version: 11.0.9600.18057, time stamp: 0x55f8e889
Exception code: 0xc0000005
Fault offset: 0x001e814d
Faulting process id: 0x25f8
Faulting application start time: 0x01d12213b3cc24f2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\system32\MSHTML
Report Id: f26b245c-8e06-11e5-9002-c4
http://www.cafebritt.com/?aff=brittshop
Below is the application crash information from the event log:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18057, time stamp: 0x55f8d3e4
Faulting module name: MSHTML.dll, version: 11.0.9600.18057, time stamp: 0x55f8e889
Exception code: 0xc0000005
Fault offset: 0x001e814d
Faulting process id: 0x25f8
Faulting application start time: 0x01d12213b3cc24f2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\system32\MSHTML
Report Id: f26b245c-8e06-11e5-9002-c4
WRTech--
Run SFC /SCANNOW from an administrative Command Prompt.
The version of MSHTML.dll may be incompatible with IE 11
Run SFC /SCANNOW from an administrative Command Prompt.
The version of MSHTML.dll may be incompatible with IE 11
ASKER
I have tried disabling IE and re-enabling (rebooting each time). I reset all IE settings and I rand sfc /scannow from an admin command prompt. It didn't find any errors with mshtml.dll. I have uploaded the log file from it because it did find some errors.
CBS.log
CBS.log
There are a few errors in the log, but no methodology on how to fix.
If IE 11 is still crashing after all this, then you need to try two things on one problem computer:
1. Set up a new, test, Windows User Profile (Account). Log into the new account and test IE 11 in the new user account. It could be a bad user profile.
2. Run Windows 7 Repair Install. You need the Windows 7 DVD, start from the DVD and run the Repair option. Here is a Seven Forums tutorial to assist you.
http://www.sevenforums.com/tutorials/3413-repair-install.html
If IE 11 is still crashing after all this, then you need to try two things on one problem computer:
1. Set up a new, test, Windows User Profile (Account). Log into the new account and test IE 11 in the new user account. It could be a bad user profile.
2. Run Windows 7 Repair Install. You need the Windows 7 DVD, start from the DVD and run the Repair option. Here is a Seven Forums tutorial to assist you.
http://www.sevenforums.com/tutorials/3413-repair-install.html
ASKER
I have tried logging in with a new account and I still get the error. I can't use the Windows7 repair as we deploy using SCCM.
I would say at this point, in view of your comments, that you back up the machine and reimage it. Anything short of a repair install has not worked for you.
SOLUTION
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ASKER
This appears to be an issue with our EMET configuration. Thanks for your feedback.
Go back to Windows Features and enable IE again. Restart (you must).
Now open IE, Tools, Internet Options, Advanced, and do Full Reset including personal settings.
Before restarting, go back to Internet Options, Advanced and select Software Rendering at the top.
Now shut down (power off), start up and test. You might wish at this point to test with and without add-ins. I run with no add-ins (fewer issues).