Internet Explorer 11 Crashing

WRTech
WRTech used Ask the Experts™
on
We have had several users who are experiencing IE 11 crashes.  We are running Windows 7 (64bit).  I have tried running IE with no Add-on, as well as sfc /scannow, and resetting IE settings.  I can reproduce this issue by accessing the following website:
http://www.cafebritt.com/?aff=brittshop

Below is the application crash information from the event log:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18057, time stamp: 0x55f8d3e4
Faulting module name: MSHTML.dll, version: 11.0.9600.18057, time stamp: 0x55f8e889
Exception code: 0xc0000005
Fault offset: 0x001e814d
Faulting process id: 0x25f8
Faulting application start time: 0x01d12213b3cc24f2
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\system32\MSHTML.dll
Report Id: f26b245c-8e06-11e5-9002-c4d9876d3647
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
On one problem machine, open Control Panel, Programs and Features, Windows Features and then when it comes up, uncheck IE. Close out and restart - you have to restart.

Go back to Windows Features and enable IE again. Restart (you must).

Now open IE, Tools, Internet Options, Advanced, and do Full Reset including personal settings.

Before restarting, go back to Internet Options, Advanced and select Software Rendering at the top.

Now shut down (power off), start up and test. You might wish at this point to test with and without add-ins. I run with no add-ins (fewer issues).
Top Expert 2013

Commented:
WRTech--
Run SFC /SCANNOW from an administrative Command Prompt.

The version of MSHTML.dll may be incompatible with IE 11

Author

Commented:
I have tried disabling IE and re-enabling (rebooting each time).  I reset all IE settings and I rand sfc /scannow from an admin command prompt.  It didn't find any errors with mshtml.dll.  I have uploaded the log file from it because it did find some errors.
CBS.log
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There are a few errors in the log, but no methodology on how to fix.

If IE 11 is still crashing after all this, then you need to try two things on one problem computer:

1. Set up a new, test, Windows User Profile (Account). Log into the new account and test IE 11 in the new user account. It could be a bad user profile.

2. Run Windows 7 Repair Install. You need the Windows 7 DVD, start from the DVD and run the Repair option. Here is a Seven Forums tutorial to assist you.

http://www.sevenforums.com/tutorials/3413-repair-install.html

Author

Commented:
I have tried logging in with a new account and I still get the error.  I can't use the Windows7 repair as we deploy using SCCM.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I would say at this point, in view of your comments, that you back up the machine and reimage it.  Anything short of a repair install has not worked for you.
Commented:
Thank you for all of your suggestions.  I think I may have found the issue.  We are using EMET and the java settings for this software may be causing this issue.  I uninstalled EMET and can no longer re-produce the IE crash.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
We are using EMET   <-- New information. We were not made aware of it.

I have EMET 5.2 running on my Windows 7 and 10 machines. I had EMET 5.2 running on Windows 8.1 before upgrading. I have Java most recent running as well. Here are my settings below.  IE11 on Windows 8.1 and 10 is very picky and I have disabled the settings temporarily to see what works and what does not.

EMET-5.2-Settings

Author

Commented:
This appears to be an issue with our EMET configuration.  Thanks for your feedback.

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