IE page not showing in correct language.

I have a customer who is trying to access their webmail on or an alias of the same page at Her default browser is IE 11 and except for these 2 pages all pages she browses display absolutely fine. However these two pages display in French and the second link at the bottom: "Manage Autoresponder" is missing:-

Mail-sack in frenchoutitgoes in french
If she tried using Chrome the pages display in English as expected.

Tried the tips here:-

... to no avail. Can anyone suggest what is happening? I am unable to recreate the issue and am totally at a loss as to what might be happening.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

FOXActive Directory/Exchange EngineerCommented:
Have you tried resetting IE.  In IE>tools>internet options>advanced tab>click restore advanced settings(it will appear as nothing happened.>Now click reset
cescentmanAuthor Commented:
In "Reset Internet Explorer Settings" check "Delete Personal settings too", EU might not want to lose passwords?
FOXActive Directory/Exchange EngineerCommented:
A user keeping passwords in IE is a security issue but leave it checked and continue.
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

cescentmanAuthor Commented:
you mean unchecked?
Language and or keyboard set to Canadian French?

You can also specify which language you would like Internet Explorer to use when a web page is supplied in more than one language:
1.In Internet Explorer, from the Tools menu, select Internet Options... .
2.On the General tab, click Languages... .
3.In the Language Preference dialog box, click Add... . Select the language that you want, and then click OK.
i.Note: Five different encoding methods are used to process Chinese characters. You must choose the appropriate encoding method for your situation. If you are not sure which method to use, you can click all five methods. Internet Explorer automatically chooses the appropriate version for each web site. Three different encoding methods are used to process Japanese characters. All three are processed automatically.
4.If you read several languages, you can click Add... again to add other languages. Use the Move Up and Move Down buttons to arrange the languages in order of priority. For web sites that offer multiple languages, the browser will display the content in the language that you've given the highest priority.
5.In the Language Preference dialog box, click OK.
6.In the Internet Options dialog box, click OK.
7.You will have to close and restart Internet Explorer for the change to take effect.
Jackie ManIT ManagerCommented:
French language in IE
Remove French... in Language Preference

If French is in the list... then

French language in IE for a website
Regarding Manage Autoresponder" is missing in French version of the website, you need to contact the administrator for the webmail hosting provider.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cescentmanAuthor Commented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.