exchange

only on euser is not getting emails from outside

I got report from proofpoint

any thing I need to check.

QID 1y7r09pg89-2 MTA data not available
This may have occurred because the message was blocked and therefore not processed by the MTA.  
SID 1y7r09pg89
Message ID  
Recipients ninosdenkha@iheartmedia.com
Sender Hostname em-sj-00.mktomail.com
Sender IP Address 199.15.214.200
Server Instance m0077985.ppops.net-10000_instance1
GUID RKvoWMc8TYkiXjlyoBzAKR7dTvvBFblg
Sub-Org  
Module ID pdr, session,access,spf,mail
Policy Routes  
Quarantine Rule  
Final Rule norcpts
Duration 0.019
Quarantine Folder  
Spam Score 0
Virus Names  
TLS ECDHE-RSA-AES256-GCM-SHA384
Message Size (Bytes)
pramod1Asked:
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Wayne88Commented:
Can you try entering the sender's email address/domain in the whitelist?  Is it Exchange 2010?

Also, you may want to edit recipient and sender email addresses for privacy purposes.

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pramod1Author Commented:
she is on o365
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