Windows 10 & External Drives - USB 3

Randy Downs
Randy Downs used Ask the Experts™
on
Since upgrading to Windows 10 from Windows 7 my external drives have been flaky.

Drives won't work on USB 3 unless I temporarily switch them to USB 2. I am OK with leaving drive 1 on USB 2 but it doesn't seem to wake up for scheduled backups with Log Me In.

Anyone know how to make the external drives work reliably outside switching them to another enclosure?

Drive 1 - Seagate Expansion Desktop Drive 2TB - STBV2000100
Drive 2 - Western Digital My Book 4 TB
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Top Expert 2013

Commented:
check if they are not turning off the usb 3 controller to save power
Most Valuable Expert 2015
Commented:
Install the chipset drivers (and other drivers) for your mainboard.
Distinguished Expert 2018
Commented:
Both win8.1 and 10 have some trouble with certain intel USB 3 ports, in my experience, not only if you don't use current drivers. What usb3 port is that?
noxchoIT Product Manager
Top Expert 2009
Commented:
Have you installed all most current drivers for your motherboard?
Top Expert 2013
Commented:
try updating the bios also !

Author

Commented:
It's a Dell PC and hit doesn't show chipset updates upgrades for Windows 10. I do have a BIOS update that I will try. Note that Windows 7 had chipset updates but not Windows 10.

The USB drivers are Intel USB 3.0 eXtensible Host Controller - 1.0 Microsoft. I din't see anything in WD utility about turning off USB 3.

I don't have a working utility for Seagate. The Seagate Drive Settings program doesn't even detect the drive.

Device manager shows these in System Devices  
Intel Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Intel Series/C216 Chipset Family PCI Express Root Port  3 - 1E14
Intel Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A

Intel  Management Engine Interface
Most Valuable Expert 2015
Commented:
Even if there aren't any updates, download the chipset drivers from the Dell site for the newest supported OS and install that.

Author

Commented:
It turns out I already had the latest BIOS.

1st chipset available from Dell is older than the one I am using.
Intel Management Engine Interface 8.0.0.1262 - current chipset is Intel Management Engine Interface 8.1.0.1263

I should point out that my issues with the drives are intermittent. Yesterday I adjusted the sleep timer on the WD drive & I can access it most of the time  but my PC seems to hang at times. Perhaps that just Windows 10 and it's updates.

The Seagate drive is the one used for LogMeIn backup and even that works intermittently. I moved up the backup to earlier in the day in hopes that the drive would be more available. I don't have a working utility for the Seagate drive.

Author

Commented:
This two installed without any prompts:

Chipset_Driver_J7R86_WN_1.0.4.220_A02

Intel B75 Chipset   v9.4.0.1014 (A01) December 06, 2012
Top Expert 2013

Commented:
well -there are still many problems with windows10...
Distinguished Expert 2018
Commented:
I guarantee that you could install win7 and it would work. For ages, there is this usb3 bug with Microsoft's win8/8.1/10 xhci usb3 drivers and they don't fix it. Lenovo has confirmed this bug, by the way.
Top Expert 2013

Commented:
we're only good for pating for the use of windows -  not for getting anything fixed
that they charge apart - lol

Author

Commented:
Thanks for all the advice. I am hoping that my drives will be more stable with teh Windows 7 drivers in place. Strange that Dell doesn't recommend them for Windows 10.
Distinguished Expert 2018

Commented:
It turned out (for my machines) that the win7 driver was super-stable, but only offered usb2-speed. I guess you will see the same result.
Top Expert 2013

Commented:
i had an usb problem with a board that had usb2 and usb 3 ports  - a couple of years old
i asked the  manufacturer what was the problem, and he said that on these boards the usb3 was not fully integrated into the board/bios

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