Windows 10 & External Drives - USB 3

Since upgrading to Windows 10 from Windows 7 my external drives have been flaky.

Drives won't work on USB 3 unless I temporarily switch them to USB 2. I am OK with leaving drive 1 on USB 2 but it doesn't seem to wake up for scheduled backups with Log Me In.

Anyone know how to make the external drives work reliably outside switching them to another enclosure?

Drive 1 - Seagate Expansion Desktop Drive 2TB - STBV2000100
Drive 2 - Western Digital My Book 4 TB
LVL 30
Randy DownsOWNERAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

nobusCommented:
check if they are not turning off the usb 3 controller to save power
rindiCommented:
Install the chipset drivers (and other drivers) for your mainboard.
McKnifeCommented:
Both win8.1 and 10 have some trouble with certain intel USB 3 ports, in my experience, not only if you don't use current drivers. What usb3 port is that?
noxchoGlobal Support CoordinatorCommented:
Have you installed all most current drivers for your motherboard?
nobusCommented:
try updating the bios also !
Randy DownsOWNERAuthor Commented:
It's a Dell PC and hit doesn't show chipset updates upgrades for Windows 10. I do have a BIOS update that I will try. Note that Windows 7 had chipset updates but not Windows 10.

The USB drivers are Intel USB 3.0 eXtensible Host Controller - 1.0 Microsoft. I din't see anything in WD utility about turning off USB 3.

I don't have a working utility for Seagate. The Seagate Drive Settings program doesn't even detect the drive.

Device manager shows these in System Devices  
Intel Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Intel Series/C216 Chipset Family PCI Express Root Port  3 - 1E14
Intel Series/C216 Chipset Family PCI Express Root Port 6 - 1E1A

Intel  Management Engine Interface
rindiCommented:
Even if there aren't any updates, download the chipset drivers from the Dell site for the newest supported OS and install that.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Randy DownsOWNERAuthor Commented:
It turns out I already had the latest BIOS.

1st chipset available from Dell is older than the one I am using.
Intel Management Engine Interface 8.0.0.1262 - current chipset is Intel Management Engine Interface 8.1.0.1263

I should point out that my issues with the drives are intermittent. Yesterday I adjusted the sleep timer on the WD drive & I can access it most of the time  but my PC seems to hang at times. Perhaps that just Windows 10 and it's updates.

The Seagate drive is the one used for LogMeIn backup and even that works intermittently. I moved up the backup to earlier in the day in hopes that the drive would be more available. I don't have a working utility for the Seagate drive.
Randy DownsOWNERAuthor Commented:
This two installed without any prompts:

Chipset_Driver_J7R86_WN_1.0.4.220_A02

Intel B75 Chipset   v9.4.0.1014 (A01) December 06, 2012
nobusCommented:
well -there are still many problems with windows10...
McKnifeCommented:
I guarantee that you could install win7 and it would work. For ages, there is this usb3 bug with Microsoft's win8/8.1/10 xhci usb3 drivers and they don't fix it. Lenovo has confirmed this bug, by the way.
nobusCommented:
we're only good for pating for the use of windows -  not for getting anything fixed
that they charge apart - lol
Randy DownsOWNERAuthor Commented:
Thanks for all the advice. I am hoping that my drives will be more stable with teh Windows 7 drivers in place. Strange that Dell doesn't recommend them for Windows 10.
McKnifeCommented:
It turned out (for my machines) that the win7 driver was super-stable, but only offered usb2-speed. I guess you will see the same result.
nobusCommented:
i had an usb problem with a board that had usb2 and usb 3 ports  - a couple of years old
i asked the  manufacturer what was the problem, and he said that on these boards the usb3 was not fully integrated into the board/bios
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.