Password Policy

Hello,

I'd like to get some ideas on how to better manage users request for a password change. We have a AD infrastructure with your typical network security in placed. I'd like to know how to manage a password change request via a helpdesk call request. Users call into our helpdesk and will just give there name and request a password change. I want to better that process to ensure the proper security measures are in placed to handle these request. What are some ideas one could use?

Thanks,

nimdatx
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Jaime CamposAsked:
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Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
There are tools that will let users manage their own password reset requests. I have used one by Quest at a couple of different workplaces and it seems to be okay.

If your workplace is small enough that buying software doesn't make sense, you should probably make up some sort of system and approved procedures that allows you to verify that the caller really is who they say. i.e. No outside calls, or helpdesk will call the user back on a registered number.
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