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Hello,<br />
<br />
I'd like to get some ideas on how to better manage users request for a password change. We have a AD infrastructure with your typical network security in placed. I'd like to know how to manage a password change request via a helpdesk call request. Users call into our helpdesk and will just give there name and request a password change. I want to better that process to ensure the proper security measures are in placed to handle these request. What are some ideas one could use?<br />
<br />
Thanks,<br />
<br />
nimdatx
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Hello,

I'd like to get some ideas on how to better manage users request for a password change. We have a AD infrastructure with your typical network security in placed. I'd like to know how to manage a password change request via a helpdesk call request. Users call into our helpdesk and will just give there name and request a password change. I want to better that process to ensure the proper security measures are in placed to handle these request. What are some ideas one could use?

Thanks,

nimdatx

Password Policy

Active Directory (AD) is a Microsoft brand for identity-related capabilities. In the on-premises world, Windows Server AD provides a set of identity capabilities and services, and is hugely popular (88% of Fortune 1000 and 95% of enterprises use AD). This topic includes all things Active Directory including DNS, Group Policy, DFS, troubleshooting, ADFS, and all other topics under the Microsoft AD and identity umbrella.

Active Directory

Windows Server 2008 and Windows Server 2008 R2, based on the Microsoft Vista codebase, is the last 32-bit server operating system released by Microsoft. It has a number of versions, including including Foundation, Standard, Enterprise, Datacenter, Web, HPC Server, Itanium and Storage; new features included server core installation and Hyper-V.

Windows Server 2008

Security is the protection of information systems from theft or damage to the hardware, the software, and the information on them, as well as from disruption or misdirection of the services they provide. The main goal of security is protecting assets, and an asset is anything of value and worthy of protection.  Information Security is a discipline of protecting information assets from threats through safeguards to achieve the objectives of confidentiality, integrity, and availability or CIA for short. On the other hand, disclosure, alteration, and disruption (DAD) compromise the security objectives.